Information Technology Specialist 2 (Hourly)

The Information Technology Specialist 2 supports the Justice Center’s primary applications by helping staff effectively use the system in their day-to-day work. This role serves as a point of contact for users, resolving issues, managing system access, and supporting the ongoing use of the system throughout the agency.

This is a hands-on support role that requires strong problem-solving, clear communication, and attention to detail.

Job Duties

• Provide application support to users via phone and email; troubleshoot and resolve issues or escalate, as appropriate
• Create, update, and deactivate user accounts in accordance with established policies and procedures
• Assign and maintain appropriate system access based on user roles and responsibilities
• Document and track user issues to ensure timely resolution and identify recurring problems
• Develop and maintain user documentation, including job aids and reference materials
• Assist with application updates by performing basic testing and validation activities
• Communicate with users and internal staff to provide updates, clarify issues, and ensure resolution
• Identify and communicate recurring issues or system concerns to appropriate staff
• Support day-to-day system operations to ensure availability and usability for agency staff

Minimum Qualifications

Open Competitive: A Bachelor's or higher level degree in Computer Science, Computer Information Systems, Management Information Systems, OR a Bachelor's or higher level related degree with eighteen credit hours in Computer Science OR a total of four years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.