Action Center Manager, Bureau of Queens Neighborhood Health

The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities.

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addresses inequity across community and healthcare systems in partnership with community, faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well-being of New Yorkers.

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is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Equitable Health Systems and the Bureau of Finance and Administrative Services. The division's Deputy Commissioner also serves as the Agency's Chief Equity Officer and oversees Race to Justice, the Agency's internal reform e fort to help our staff learn what they can do to be ter address racial health gaps and improve health outcomes for all New Yorkers.

NYC Health Department seeks an Action Center Manager to join the newly established Bureau of Queens Neighborhood Health. This Bureau will contribute to the larger Neighborhood Health Strategy and complement the work of the other Bureaus of Neighborhood Health in Brooklyn, Harlem and the Bronx. Reporting into the Assistant Commissioner, the Action Center Manager will serve as the lead for the Jamaica Health Action Center, including its development and launch DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Oversee all programs and operations within the Jamaica Neighborhood Health Action Center, aligning with the Bureau's focus to address and reduce health inequities in underserved communities.
• Liaise with NYC Health Department administrative teams, including facilities and operations, teams, in support of Action Center renovations, capital spending, and ongoing needs.
• Partner with team members to develop and lead a Governance Council, ensuring compliance with agreements and fostering collaboration among stakeholders.
• Implement strategic initiatives at the Action Center, such as educational workshops and other community-focused events, to drive engagement in the Action Center space.
• Foster relationships with building programs, including colleagues in clinical spaces separate from the Action Center.
• Supervise a team of staff and volunteers, promoting professional growth and achieving operational excellence.
• Spearhead community engagement efforts, driving participation in key health programs and strengthening local partnerships.
• Collaborate with colleagues across other Action Centers to develop and implement aligned practices and programming.
• Support development and implementation of bureau strategic plan activities at the Action Center in partnership with the Assistant Commissioner and colleagues.
• Participate in the hiring, training of staff volunteers and interns.

Preferred Skills:

Two (2)+ years of community work experience.

Knowledge of budgeting, procurement processes and basic finance.

Excellent organizational skills and highly detail oriented.

Excellent oral and written communication skills.

Demonstrated ability to effectively establish and maintain working relationships with community groups.

Knowledge of Queens local communities and local organization leadership, specifically Jamaica and surrounding areas.

Comfortable speaking in public Bilingual Spanish, French, Urdu or other language proficiency encouraged to apply.

Experience and comfort applying a racial equity lens Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications

• A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
• Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.