- Serve as the liaison of the NYS Justice Center for vulnerable individuals who have been alleged to have been victims of abuse and neglect and their families;
- Advise and consult with the individual receiving services, parents and guardians with respect to any complaints or issues; review and answer questions with respect to specific complaints by consulting with responsible and appropriate staff; and perform other duties as assigned by the, Unit director;
- Provide information, resources and referrals at conferences, information sessions and presentations.
- Provide information regarding legal and investigative process and resources (service providers, treatment and education programs, legal assistance, and financial assistance).
- Respond to referrals, to provide information, referral and linkage to services and programs based on their need.
- Provide victims and their families with information regarding their rights and other relevant information related to abuse/neglect cases.
- Collaborate with internal and external stakeholders to promote the Agency’s mission.
- Provide emotional support and crisis intervention.
- Proficiency with electronic databases and entry of information.
- Attend quarterly staff meetings and other trainings as required at statewide regional offices.
- Assist with coverage in other regional offices as needed.
Minimum Qualifications
Non-competitive: Six years of experience* as a professional advocate or service
provider in rehabilitation, developmental disabilities, mental health, child welfare,
juvenile justice, or homeless youth.
*Substitution: An associate degree may substitute for two years of general experience; a bachelor’s degree may substitute for four years of general experience; a master’s degree may substitute for five years of general experience; or a doctorate may substitute for six years of general experience.
New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.
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