Aging Specialist

The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to:

• Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails.
• Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance.
• Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to these external partners across the City.
• Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
• Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Excellent research, writing, meeting facilitation, verbal, and public speaking skills.
• Ability to organize and drive projects to timely completion, through coalition and consensus building.
• Experience and familiarity with government agencies a plus.
• Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner.
• Experience in relationship building with City agencies, corporations, and nonprofit organizations preferred.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.