The New York City Department of Transportation Division of Traffic Operations is seeking an Assistant Commissioner (A/C) of Parking Operations to provide strategic direction for New York City’s metered parking environment and authorized permit issuance. The A/C will serve as a critical member of the Traffic Operations leadership team, reporting directly to the Deputy Commissioner, and will oversee the operation, maintenance, and program management of approximately 14,000 meters (80,000+ on-street spaces), the Park NYC mobile app, and 38+ off-street parking facilities, as well as oversight of the issuance of several permit types, including the Parking Permit for People with Disabilities (PPPD). The A/C manages a diverse workforce of 300+ employees, an annual revenue exceeding $250 million, and critical assets including garages, meters, database systems, security-related business products, and a specialized vehicle fleet.
The successful candidate will be a visionary leader focused on organizational modernization, possess the independent judgment necessary to navigate complex inter-agency relationships, and demonstrate the technical acumen to modernize one of the largest and most complex municipal parking systems in the world. This includes advancing a data-driven, customer-centric, and digitally enabled parking operation that aligns with broader smart city initiatives and the agency’s overall curb management and mobility goals.
Key responsibilities of this role include leading a multi-layered coordination strategy to ensure public safety, revenue integrity, and efficient curb management. The A/C will serve as a liaison with NYPD—coordinating enforcement on meter and permit rules—and the Department of Finance (DOF) on adjudication and parking violation issuance, while partnering with the Assistant Commissioner for Curb Management on integrated curb management strategies.
- Operational Excellence: The selected candidate will direct and continuously improve daily operations for all municipal garages, parking fields, and on-street metered spaces, leveraging performance metrics, automation, and process optimization to increase efficiency and service reliability. In addition, the A/C will lead organizational transformation initiatives, including training staff, integrating new technologies into field and back-office operations, and fostering a culture of innovation, accountability, and continuous improvement.
- Modernization of Parking Assets/Infrastructure: The selected candidate will lead the end-to-end modernization of parking infrastructure and systems, including deployment of smart meters, sensor-based technologies, dynamic pricing models, and cloud-based platforms. The A/C will advance enhancements to the ParkNYC ecosystem, expand contactless and mobile payment options, and integrate real-time data to improve availability, enforcement, and user experience.
- Data & Analytics Strategy: The selected candidate will establish a robust data governance framework and analytics capability to support predictive maintenance, and transparent performance reporting, as well as utilize emerging technologies to enhance operational decision-making.
- Customer Experience & Accessibility: The A/C will reimagine the end-to-end parking experience through intuitive digital interfaces, and equitable access to permits and services, ensuring compliance with the Americans with Disabilities Act (ADA) and accessibility standards.
- Asset & Resource Management: The selected candidate will oversee state-of-good-repair initiatives, lifecycle replacement planning, inventory controls, and the strategic deployment of personnel and equipment, incorporating technology to monitor asset health and reduce downtime.
- Interagency & External Partnerships: The A/C will collaborate with city agencies including Department of Citywide Administrative Service (DCAS) and the Office of Management and Budget (OMB), technology vendors, and private-sector partners to pilot innovative curb management solutions, support electrification infrastructure including solar canopies and electric vehicle (EV) charging, and align parking operations with broader transportation and sustainability initiatives.
- Compliance, Security & Risk Management: The selected candidate will ensure strict adherence to city, state, and federal regulations, including Payment Card Industry (PCI) compliance and cybersecurity best practices. Strengthen system resilience, data protection protocols, and operational continuity planning.
With the priority of the work that is being performed, the selected candidate will ensure that appropriate policies are implemented; staff receive annual and specialized training as needed; and stay abreast of best parking practices to guide future parking policy.
Additionally, the A/C will be required to direct the development of policies and procedures, ensure there is a swift and coordinated response as needed from other Units or Divisions; schedule night and weekend work as needed; integrate the projects under their purview with Agency initiatives; recruit and retain a diverse workforce; and perform other high level and managerial duties at the request of the Deputy Commissioner of the Division.
The NYC DOT’s mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.
Minimum Qualifications
- A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
- A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
Excellent verbal and written communication skills.
Proven ability to work collaboratively with staff from different professional backgrounds. Knowledge and experience in transportation operations, parking operations, transportation technology innovations and/or, asset management, preferably in the public sector Extensive experience at an executive and leadership level is required.
A strong understanding of labor relations, budgeting and revenue management, is preferred.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.