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CN

Assistant Director

City of New York
Location
New York, NY
Compensation
$68,209 - $80,792 / year
Employment type

How to apply

Source: NYC Open Data · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP’s Licensing Division seeks an Assistant Director to oversee the Intake unit to process applications for DOHMH categories. The Assistant Director will report to the Borough Manager.

Key responsibilities will include, but are not limited to:

  • Review and process applications in all DOHMH license applications and all relevant information;
  • Manage the day to day operations of the Intake unit;
  • Act as a liaison for DoHMH and any other agencies or associates as required to fulfill licensing requirements;
  • Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
  • Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
  • Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
  • Check records for accuracy of information and for conformity with established policy and procedures;
  • Back up other supervisors and units as directed;
  • Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
  • Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels;
  • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
  • Answer telephone calls, emails and written correspondence and communicate applicant information;
  • Attend seminars, meetings and/or trainings;
  • Follow all division and agency policies and procedures; and
  • Perform all relevant and related Licensing tasks as assigned when needed.

Minimum Qualifications

  • A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
  • An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
  • A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
  • Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

  • Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches.
  • Strong organizational and analytical.
  • Experience in budgeting, purchasing, administrative management, or technological record or project management
  • Experience in training, developing protocols and policies, and assessing operational efficiency.
  • Attention to detail, excel in time management and project follow through
  • Excellent written, oral, and interpersonal skills.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays

  • Paid time off for vacation and personal leave
  • Paid time off for sick leave
  • A generous holiday package of up to 13 days Health Benefits
  • Medical insurance plans
  • Dental and vision insurance plans
  • Employee Assistance Program (EAP) Financial and Savings Benefits
  • 529 College Savings Plan
  • Direct Deposit
  • Flexible Spending Account Programs
  • New York City Municipal Credit Union Savings Program
  • Transit Benefit Programs Retirement and Pension Plans
  • New York City Employee Retirement System (NYCERS) pension plan
  • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
  • Disability Insurance
  • Health Club Reimbursements
  • Life Insurance
  • Supplemental Hospital Coverage
  • Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
  • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
  • Apple and Dell products
  • Cell phones and plans
  • Gym memberships
  • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
  • And more!

About employer

The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.

Full-time
Date posted
Sep 01, 2026
42 Broadway, New York, NY 10004

How to apply

Source: NYC Open Data · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP’s Licensing Division seeks an Assistant Director to oversee the Intake unit to process applications for DOHMH categories. The Assistant Director will report to the Borough Manager.

Key responsibilities will include, but are not limited to:

  • Review and process applications in all DOHMH license applications and all relevant information;
  • Manage the day to day operations of the Intake unit;
  • Act as a liaison for DoHMH and any other agencies or associates as required to fulfill licensing requirements;
  • Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
  • Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
  • Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
  • Check records for accuracy of information and for conformity with established policy and procedures;
  • Back up other supervisors and units as directed;
  • Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
  • Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels;
  • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
  • Answer telephone calls, emails and written correspondence and communicate applicant information;
  • Attend seminars, meetings and/or trainings;
  • Follow all division and agency policies and procedures; and
  • Perform all relevant and related Licensing tasks as assigned when needed.

Minimum Qualifications

  • A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
  • An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
  • A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
  • Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

  • Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches.
  • Strong organizational and analytical.
  • Experience in budgeting, purchasing, administrative management, or technological record or project management
  • Experience in training, developing protocols and policies, and assessing operational efficiency.
  • Attention to detail, excel in time management and project follow through
  • Excellent written, oral, and interpersonal skills.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays

  • Paid time off for vacation and personal leave
  • Paid time off for sick leave
  • A generous holiday package of up to 13 days Health Benefits
  • Medical insurance plans
  • Dental and vision insurance plans
  • Employee Assistance Program (EAP) Financial and Savings Benefits
  • 529 College Savings Plan
  • Direct Deposit
  • Flexible Spending Account Programs
  • New York City Municipal Credit Union Savings Program
  • Transit Benefit Programs Retirement and Pension Plans
  • New York City Employee Retirement System (NYCERS) pension plan
  • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
  • Disability Insurance
  • Health Club Reimbursements
  • Life Insurance
  • Supplemental Hospital Coverage
  • Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
  • DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
  • Apple and Dell products
  • Cell phones and plans
  • Gym memberships
  • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
  • And more!
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

About employer

The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.