Source: NYC Open Data · Bespree is not the employer.
NYCERS is seeking a highly skilled IT Service Management Specialist to support and enhance the agency’s Data & Analytics service delivery operations within the BI & Analytics (BI&A) organization. This role is responsible for ensuring reliability, continuity, and quality of BI and Data services. The main focus is on analytics products, platforms, enterprise reporting environments, and cross-department technology workflows that support NYCERS’ mission-critical operations.
The ideal candidate will oversee and improve analytics service management processes including development and support of reports and dashboards, service lifecycle administration, change management oversight, incident analysis, platform governance, and performance monitoring. The specialist will play a key role in maintaining high service availability for systems such as Tableau, Power BI, and related data platforms, while ensuring compliance with agency standards, security policies, and operational best practices.
This position involves close collaboration with internal and external stakeholders, IT, Data Management, cross-functional engineering teams, and external vendors. The employee will help design and configure the data platform and tools, implement standardized methods, procedures and reporting processes, enhance and modernize data products as technologies evolve, conduct root-cause analysis of process and system disruptions, promote continuous improvement efforts across business units. As NYCERS expands its data-driven operating model, this IT Service Management Specialist will ensure that analytics systems are stable, scalable, secure, and aligned with agency objectives.
Primary Responsibilities:
Desirable Skills/Experience
New York City Residency is not required for this position
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
NYCERS is seeking a highly skilled IT Service Management Specialist to support and enhance the agency’s Data & Analytics service delivery operations within the BI & Analytics (BI&A) organization. This role is responsible for ensuring reliability, continuity, and quality of BI and Data services. The main focus is on analytics products, platforms, enterprise reporting environments, and cross-department technology workflows that support NYCERS’ mission-critical operations.
The ideal candidate will oversee and improve analytics service management processes including development and support of reports and dashboards, service lifecycle administration, change management oversight, incident analysis, platform governance, and performance monitoring. The specialist will play a key role in maintaining high service availability for systems such as Tableau, Power BI, and related data platforms, while ensuring compliance with agency standards, security policies, and operational best practices.
This position involves close collaboration with internal and external stakeholders, IT, Data Management, cross-functional engineering teams, and external vendors. The employee will help design and configure the data platform and tools, implement standardized methods, procedures and reporting processes, enhance and modernize data products as technologies evolve, conduct root-cause analysis of process and system disruptions, promote continuous improvement efforts across business units. As NYCERS expands its data-driven operating model, this IT Service Management Specialist will ensure that analytics systems are stable, scalable, secure, and aligned with agency objectives.
Primary Responsibilities:
Desirable Skills/Experience
New York City Residency is not required for this position
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.