*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eli10050gible to apply.* **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.
DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP-DoTSS is seeking a Business Analyst to augment the existing Project Management Office (PMO) team. Reporting to the Executive Director of the PMO, the Business Analyst will support project delivery initiatives by providing business analysis, operational support, and coordination across multiple projects and stakeholders. The ideal candidate will possess strong analytical, communication, and documentation skills, along with experience supporting enterprise applications, business processes, and data analysis initiatives. The successful candidate should possess the following:
- Strong analytical, problem-solving, and organizational skills.
- Experience gathering and documenting business and functional requirements.
- Knowledge of business process analysis, workflow documentation, and data analysis techniques.
- Familiarity with project implementation methodologies including Agile/Scrum and Waterfall.
- Experience with operational support and issue resolution processes.
- Proficiency with documentation and collaboration tools such as Microsoft Office, Visio, and DevOps platforms.
- Excellent written and verbal communication skills with the ability to work effectively across technical and non-technical teams.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.
- Perform data analysis activities including collecting, cleansing, validating, and interpreting data to support operational and business decision-making.
- Support operational and production activities by identifying, prioritizing, troubleshooting, and documenting business and system issues
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred Skills
- Strong working knowledge of business processes, user/system/functional requirements gathering and user acceptance testing.
- Ability to successfully manage projects from any phase of project lifecycle through deployment into production.
- Manage existing or responsible for assembling project teams based on project scope, solution delivery requirements, or as assigned by senior leadership of the Project Management Office.
- Ability to manage communications including meetings, agendas, meeting minutes, and action items.
- Exceptional problem solving, analytical, and organizational skills with a detail-oriented approach.
- Good interpersonal and relationship building skills with demonstrated track record of superior customer service.
- Strong working knowledge of web, CRM applications and backend systems.
- Ability to produce results with minimal or no supervision.
Residency Requirement
New York City Residency is not required for this position
Additional Information
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays
- Paid time off for vacation and personal leave
- Paid time off for sick leave
- A generous holiday package of up to 13 days Health Benefits
- Medical insurance plans
- Dental and vision insurance plans
- Employee Assistance Program (EAP) Financial and Savings Benefits
- 529 College Savings Plan
- Direct Deposit
- Flexible Spending Account Programs
- New York City Municipal Credit Union Savings Program
- Transit Benefit Programs Retirement and Pension Plans
- New York City Employee Retirement System (NYCERS) pension plan
- New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
- Disability Insurance
- Health Club Reimbursements
- Life Insurance
- Supplemental Hospital Coverage
- Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
- DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
- Apple and Dell products
- Cell phones and plans
- Gym memberships
- Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
- And more!