About TRS Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has helped secure the retirement futures of New York City educators. TRS administers the Qualified Pension Plan (QPP), a defined benefit plan, and the Tax-Deferred Annuity (TDA) Program, and provides retirement, disability, and death benefit services to members.
TRS is committed to a member-centered culture, grounded in operational excellence, service quality, accountability, and continuous improvement.
Position Summary The Business Analyst partners with business stakeholders to analyze, improve, and support products, services, processes, and strategic initiatives. The role translates business needs into clear requirements, process documentation, business procedures, and implementation activities.
The Business Analyst also uses process mapping techniques and business analysis methodologies to identify opportunities, support informed decision-making, and contribute to effective business solutions.
Key Responsibilities Business Analysis & Process Improvement
- Analyze business processes, workflows, and operational needs to identify issues, opportunities, and areas of improvement.
- Elicit, document, prioritize, and validate business requirements, assumptions, decisions, and business scenarios.
- Develop current- and future-state process maps using BPMN or other appropriate process modeling techniques.
- Identify process gaps, exceptions, dependencies, and opportunities to improve efficiency and service delivery.
- Translate business needs into clear, actionable requirements for business and technical teams.
Product & Initiative Support
- Serve as business analyst for assigned products, services, or initiatives and maintain working knowledge of related business processes and requirements.
- Support product enhancements, process improvements, technology initiatives, and other organizational priorities through business analysis and impact assessment.
- Assist in translating new concepts and business needs into requirements, process changes, and implementation activities.
Business Readiness & Change Support
- Assess the operational impact of proposed changes on business processes, procedures, roles, and stakeholders.
- Support the development of procedures, job aids, communications, training materials, and other business-readiness activities.
- Work with stakeholders to support effective implementation and adoption of new processes, systems, or services.
Business Controls & Risk Management
- Identify business risks, control considerations, and process dependencies during requirements and process-analysis activities.
- Incorporate appropriate controls into requirements, workflows, procedures, and testing as applicable.
- Escalate identified risks, gaps, or control concerns to appropriate stakeholders.
Stakeholder Engagement & Communication
- Facilitate stakeholder meetings, requirements sessions, process-mapping discussions, and workshops.
- Ask appropriate questions to clarify business needs, objectives, constraints, and desired outcomes.
- Document decisions, action items, requirements, and outstanding issues.
- Develop presentations, recommendations, business cases, and other materials for management and stakeholders.
- Communicate complex business information clearly to technical and non-technical audiences.
Operational Excellence & Knowledge Management
- Identify and recommend opportunities to improve business processes, products, services, and member experience.
- Develop and maintain business-analysis documentation, process maps, requirements, procedures, and related artifacts.
- Contribute to knowledge sharing, standardization, and continuous-improvement efforts.
Business Innovation Portfolio Support
- Support Business Innovation initiatives through stakeholder engagement, requirements gathering, process analysis, research, and impact assessment.
- Assist in defining business problems and opportunities and developing recommendations that support operational improvement and organizational priorities.
Benefits of Working for the City of New York
- Flexible Work Arrangements: Hybrid work schedules offer a balanced combination of remote and in-office work, supporting a balanced professional and personal life.
- Comprehensive Health Benefits: Access to excellent healthcare coverage, including medical, dental, and vision plans.
- Retirement Plans: Robust pension plans, including the New York City Retirement Systems (NYCERS), and NYC Deferred Compensation (401k and 403b) providing financial security post-retirement.
- Commuter Benefits: Enjoy pre-tax deductions for eligible commuting expenses, reducing your taxable income and saving you money.
- Professional Development: Opportunities for continuous learning and career advancement through various training programs and workshops.
- Competitive Salaries: Competitive compensation packages commensurate with experience and responsibilities.
- Paid Time Off: Generous paid leave policies, including vacation days, sick leave, and holidays.
- Work-Life Balance: Programs and policies supporting a balance professional and personal life.
- Career Growth: Long-term career prospects supported by a stable and well-established city government.
- Public Service Loan Forgiveness (PSLF): Eligibility for federal loan forgiveness programs and state repayment assistance programs, while working full-time for a qualifying employer like the City of New York.
- Diverse Work Environment: Inclusive and diverse workplace culture, reflecting the vibrant city of New York.
Minimum Qualifications
- A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
- Experience with business analysis, process improvement, process mapping, BPMN, or similar process-modeling techniques.
- Strong analytical, conceptual, problem-solving, and critical-thinking skills.
- Excellent facilitation, presentation, and communication skills, with the ability to explain business concepts clearly and build alignment among stakeholders.
- Participation in system development and implementation efforts.
- Familiarity with project management or continuous improvement methodologies.
- Familiarity with business controls or Business Architecture concepts.
- Familiarity with approved AI or AI-enabled productivity tools.
- Experience working in government, pension administration, financial services, benefits administration, or another complex or regulated environment is a plus.
Residency Requirement
New York City Residency is not required for this position