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Business Services Center Representative 1 (NY HELPS) - VID 219695

State of New York
Location
Albany, NY
Compensation
$47,695 - $58,447 / year

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

The incumbent of this position will work primarily in one of the Business Services Center Finance or Human Resources service lines.

All service lines operate in a customer service-oriented environment using continuous improvement tools.

Duties typical of this position include, but are not limited to:

  • Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
  • Process service line specific transactions in accordance with standard work and the service line, service level agreement.
  • Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
  • Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
  • Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
  • Have a working knowledge of the BSC ticketing system.
  • May assign work to lower-level processing staff, as needed.
  • Consistently provide quality customer service to all BSC customers.

Note:

*There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission.

If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

Required experience: Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following: accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.

Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.

Examples of non-qualifying experience include but are not limited to: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.

Note:

In Order to Award the Proper Credit for Work

EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES.

If Any of This Experience Is Less Than Full Time You Must

INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.

Employment type
Full-time
Date posted
Jul 10, 2026
1220 Washington Avenue, Albany, NY 12226

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

The incumbent of this position will work primarily in one of the Business Services Center Finance or Human Resources service lines.

All service lines operate in a customer service-oriented environment using continuous improvement tools.

Duties typical of this position include, but are not limited to:

  • Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
  • Process service line specific transactions in accordance with standard work and the service line, service level agreement.
  • Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
  • Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
  • Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
  • Have a working knowledge of the BSC ticketing system.
  • May assign work to lower-level processing staff, as needed.
  • Consistently provide quality customer service to all BSC customers.

Note:

*There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission.

If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

Required experience: Customer service experience in a position with primary responsibility providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts - 2 years required. Human resources or business office experience in a position with responsibility for the following: accounts payable, accounts receivable and/or bookkeeping, processing payroll transactions, processing travel expense reports and/or reimbursements, processing transactions for personnel, benefits, and/or time and attendance, reviewing purchasing requisitions, and initiating and processing purchase orders - 1 year required.

Applicants meeting the customer service criteria, and 30 semester credit hours will be credited with one year of the required experience. Applicants meeting the human resources/business office criteria, and 30 semester credit hours will be credited with six months of the required experience. Applicants with 60 semester credit hours or more will fully meet the experience requirements.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 9 and eligible for transfer under Section 70.1 of the Civil Service Law.

Examples of non-qualifying experience include but are not limited to: Experience limited to positions such as cashier, supermarket clerk, department store clerk, greeter, retail clerk, forms processor, bartenders, wait staff, fast food worker, restaurant worker, hair stylist, receptionist, transferring calls or taking messages, data entry forms processing, taxi operator/driver, bus driver, mental health aide, direct care or home health aide, social worker, counselor, gas station attendant, officer, security guard.

Note:

In Order to Award the Proper Credit for Work

EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES.

If Any of This Experience Is Less Than Full Time You Must

INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.