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Business Systems Analyst 1/Business Systems Analyst Trainee 1/2 (HELPS)

State of New York
Location
Alexandria Bay, NY
Compensation
$56,183 - $88,970 / year

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this jobView Software Engineer resume example

Job description

The duties of this position within the Business Innovation Bureau will include but are not limited to the following:

Business Application Support and ITSM Coordination

  • Review and evaluate IT service management (ITSM) requests to determine appropriate business approvals, validate request information, and ensure alignment with established agency procedures.
  • Serve as a liaison between agency business users and ITS to coordinate the resolution and escalation of service requests.
  • Analyze user requests to identify appropriate ticket classifications, clarify business needs, and facilitate timely resolution.
  • Develop and maintain user guidance and procedural documentation to support consistent ITSM request submission and processing.
  • Identify opportunities to improve ticket workflows, user communications, and service request processes.

Reservations and Point-of-Sale Systems Support

  • Provide ongoing business application support for the Aspira point-of-sale and reservation systems and ForeUp golf point-of-sale system, including analysis and troubleshooting of system functionality, peripheral devices, and user-reported issues.
  • Serve as a liaison between business users and technical support teams to identify operational needs, troubleshoot application issues, and coordinate resolution.
  • Coordinate the submission and tracking of ITSM requests on behalf of users who do not have direct access to the ticketing system.
  • Provide functional guidance and user support to facilitate effective use of each system.
  • Monitor and evaluate requests received through the Parks Aspira shared mailbox to identify recurring issues, coordinate resolution, and communicate with stakeholders.
  • Serve as the agency point of contact for the Aspira help desk, coordinating user inquiries, analyzing and documenting system issues, and facilitating resolution with ITS and other technical support teams.
  • Develop and maintain user guidance and support documentation to promote consistent system operations, as applicable.
  • Onsite hardware support, testing and troubleshooting as required.

Technology Procurement and Business Process Coordination

  • Coordinate and support the standardization of Plan-to-Procure (PTP) processes by working with agency facilities, bureaus, and Finance to ensure consistent submission and processing of procurement requests.
  • Review and track incoming procurement requests to identify missing information, facilitate necessary approvals, and monitor requests through completion.
  • Coordinate procurement activities for standard networking equipment (racks and cabinets) and supplies (network cable and accessories) associated with agency connectivity initiatives.
  • Maintain procurement tracking information and communicate request status, outstanding actions, and potential issues to appropriate stakeholders.

Minimum Qualifications

If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment or reinstatement by one of the following qualifications:

Ny Helps

or 55-b/c Qualifications:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*

To be considered for appointment through NY HELPS, or 55-b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:

Business Systems Analyst Trainee 1, SG-14

Four years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Business Systems Analyst Trainee 2, SG-16:

Five years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Business Systems Analyst 1, SG-18:

Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

**Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education (https://ope.ed.gov/dapip/#/home). If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.

If you are a veteran or an individual with a disability and would like to apply for the Department of Civil Service’s 55-b/c Program, please visit https://www.cs.ny.gov/rp55/ for more information.

Subsequent 55-b/c Qualifications:

A subsequent 55-b/c appointment may be considered if you have at least one year of permanent or contingent-permanent qualifying service and have a current Civil Service 55-b/c letter of eligibility.

Reassignment Qualifications:

Current NYS Office of Parks, Recreation and Historic Preservation Employees only, with at least one year of permanent or contingent-permanent qualifying service as a Business Services Analyst 1, SG-18; if you have less than one year, you must be reachable on the current Public Administration Transition Program or Professional Careers Opportunities eligible list for this location, if one exists.

52.6 or 70.1 Transfer Qualifications:

At least one year of permanent or contingent-permanent qualifying service as a Grade 16 or higher. The service must be in a title that Civil Service has deemed transfer eligible to the position.

Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.

Employment type
Full-time
Date posted
Sep 25, 2026
45165 NYS Route 12, Alexandria Bay, NY 13607

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this jobView Software Engineer resume example

Job description

The duties of this position within the Business Innovation Bureau will include but are not limited to the following:

Business Application Support and ITSM Coordination

  • Review and evaluate IT service management (ITSM) requests to determine appropriate business approvals, validate request information, and ensure alignment with established agency procedures.
  • Serve as a liaison between agency business users and ITS to coordinate the resolution and escalation of service requests.
  • Analyze user requests to identify appropriate ticket classifications, clarify business needs, and facilitate timely resolution.
  • Develop and maintain user guidance and procedural documentation to support consistent ITSM request submission and processing.
  • Identify opportunities to improve ticket workflows, user communications, and service request processes.

Reservations and Point-of-Sale Systems Support

  • Provide ongoing business application support for the Aspira point-of-sale and reservation systems and ForeUp golf point-of-sale system, including analysis and troubleshooting of system functionality, peripheral devices, and user-reported issues.
  • Serve as a liaison between business users and technical support teams to identify operational needs, troubleshoot application issues, and coordinate resolution.
  • Coordinate the submission and tracking of ITSM requests on behalf of users who do not have direct access to the ticketing system.
  • Provide functional guidance and user support to facilitate effective use of each system.
  • Monitor and evaluate requests received through the Parks Aspira shared mailbox to identify recurring issues, coordinate resolution, and communicate with stakeholders.
  • Serve as the agency point of contact for the Aspira help desk, coordinating user inquiries, analyzing and documenting system issues, and facilitating resolution with ITS and other technical support teams.
  • Develop and maintain user guidance and support documentation to promote consistent system operations, as applicable.
  • Onsite hardware support, testing and troubleshooting as required.

Technology Procurement and Business Process Coordination

  • Coordinate and support the standardization of Plan-to-Procure (PTP) processes by working with agency facilities, bureaus, and Finance to ensure consistent submission and processing of procurement requests.
  • Review and track incoming procurement requests to identify missing information, facilitate necessary approvals, and monitor requests through completion.
  • Coordinate procurement activities for standard networking equipment (racks and cabinets) and supplies (network cable and accessories) associated with agency connectivity initiatives.
  • Maintain procurement tracking information and communicate request status, outstanding actions, and potential issues to appropriate stakeholders.

Minimum Qualifications

If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment or reinstatement by one of the following qualifications:

Ny Helps

or 55-b/c Qualifications:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*

To be considered for appointment through NY HELPS, or 55-b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:

Business Systems Analyst Trainee 1, SG-14

Four years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Business Systems Analyst Trainee 2, SG-16:

Five years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Business Systems Analyst 1, SG-18:

Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.

An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

**Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education (https://ope.ed.gov/dapip/#/home). If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.

If you are a veteran or an individual with a disability and would like to apply for the Department of Civil Service’s 55-b/c Program, please visit https://www.cs.ny.gov/rp55/ for more information.

Subsequent 55-b/c Qualifications:

A subsequent 55-b/c appointment may be considered if you have at least one year of permanent or contingent-permanent qualifying service and have a current Civil Service 55-b/c letter of eligibility.

Reassignment Qualifications:

Current NYS Office of Parks, Recreation and Historic Preservation Employees only, with at least one year of permanent or contingent-permanent qualifying service as a Business Services Analyst 1, SG-18; if you have less than one year, you must be reachable on the current Public Administration Transition Program or Professional Careers Opportunities eligible list for this location, if one exists.

52.6 or 70.1 Transfer Qualifications:

At least one year of permanent or contingent-permanent qualifying service as a Grade 16 or higher. The service must be in a title that Civil Service has deemed transfer eligible to the position.

Note: The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.