Case Manager

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

NEST (Nurture, Engage, Support, Treat) Unit ensures that youth served by DYFJ (from detention to placement) are receiving comprehensive and consistent medical, mental health, case management, social and educational services throughout their involvement with our system. In addition, NEST organizes our family engagement and parent support work, and provides staff training on mental health, trauma, LGBTQ issues and Commercially Sexually Exploited Children.

The Case Manager is responsible for the direct intake and assessment of the facilitation, planning, coordination, provision, tracking and monitoring of services (e.g., education, crisis intervention, individual, family and group counseling, pro-social and vocational programming, mentoring, advocacy, and re-entry) provided for each youth admitted to the secure detention facility. The case manager will work within the DYFJ’s detention continuum to effectively manage the intake, adjustment, advocacy, planning, discharge and re-entry of juvenile delinquents, juvenile offenders, and adolescent offenders remanded to and/or placed in the care and/or custody of ACS within an assigned secure detention facility.

Specific duties include, but are not limited to:

• Meet with residents on your assigned hall(s) to discuss their needs, concerns, progress etc.
• Complete Case Management Intakes and PREA for new residents on your assigned hall
• Complete documentation/progress notes summarizing conversations/discussions
• Complete Court Ordered Adjustment Reports
• Communicate with parents of the residents on your assigned halls weekly
• Complete Parental Notifications as needed
• Send emails/ correspond with attorneys regarding their client as per the residents’ request or need
• Make resident referrals to mental health as needed
• Act as liaison to Mental Health, DOE, Group Services, External Providers, Medical
• Advocate for youth to ensure all residents get the services they are entitled to, while in detention Special Note:
• Candidate must be willing to travel to conduct home visits, and attend meetings in the community, as well as work some evenings, weekends, and on holidays.

Additional Information

This position has been reposted. Previous applicants do not need to reapply.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at eeo.adacoordinator@acs.nyc.gov or 212-676-6955.

To Apply

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #719892. No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Experience collaborating with multidisciplinary teams and building effective working relationships with internal and external stakeholders, including clinicians, educators, security staff, and community service providers, to support positive youth outcomes.
• Experience developing individualized service plans, monitoring progress, and coordinating referrals to internal and external support services.
• Knowledge of trauma-informed practices, adolescent development, crisis intervention, positive youth development principles, and evidence-based approaches for working with justice-involved youth.
• Experience coordinating with courts, legal representatives, and community-based service providers, and knowledge of the juvenile justice system.
• Strong organizational skills with the ability to manage multiple priorities, meet established deadlines, prepare clear and accurate documentation and reports, maintain confidential records, and effectively utilize computerized case management systems.
• Bilingual proficiency preferred, with the ability to communicate effectively with youth and families from diverse cultural backgrounds.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.