Certification Compliance Supervisor

Agency Description: The New York City Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description: The Division of Economic and Financial Opportunity is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process.

The goals of the division are to increase and retain the number of certified minority and women-owned business enterprises (M/WBE); increase the number of M/WBEs winning government contacts, and increase overall M/WBE participation in private and public sector contracting.

Job Description: Primary goals of the division include increasing and retaining the number of certified businesses within the program; increasing the number of certified businesses winning government contracts, and increasing their overall participation in private and public sector contracting.

Under the supervision of the Executive Director, the Certification Compliance Supervisor will:

• Review certification applications and make final eligibility determinations based on the analysis of documentation and information submitted by Applicants
• Conduct site visits to Certification Applicants’ places of business as necessary
• Draft Certification denial and revocation letters for the Executive Director’s review
• Supervise the Certification team staff to ensure sound judgment is made in evaluating small businesses for the city’s certification programs, currently Minority and Women-Owned Business Enterprises (M/WBE), Locally Based Enterprise (LBE), and Emerging Business Enterprise (EBE) programs
• Oversee the Certification team’s caseload and maintain adequate processing times of Certification Applications
• Along with the Executive Director, make final determinations on Certification Applications evaluated by Certification team staff
• Review and finalize certification denial and revocation letters drafted by Certification team staff
• Manage schedules and performance of Certification team staff to ensure site visit targets are met
• Assist with the development of strategies to improve overall Certification Unit performance
• Assist the Executive Director and SBS Legal team in developing and implementing regulatory and other changes to the Certification process or policy
• Work closely with Executive Director and the Strategy & Analytics Unit to address technical issues with the Certification application and management system, the NYC Online Certification Portal, and all other tracking systems/mechanisms
• Collaborate with the Executive Director and SBS Units to develop and maintain relationships with regional certifying partners and work to improve reciprocity agreements and streamline certification processes
• Conduct presentations and trainings related to Certification for internal and external stakeholders, including potential applicants
• Represent the agency at external events
• Maintain sensitive client data securely and appropriately
• Provide excellent customer service and interactions with clients
• Assist with special projects as needed Additional Information: This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. However, the nature of the role requires a strong in-person presence, and responsibilities include travel around the 5 boroughs of NYC and on-site engagements as needed.

How to Apply: All Applicants: Apply through https://cityjobs.nyc.gov/ search for Job ID: # 810097 Current SBS Employees: Please email your resume and cover letter including the following subject line: Certification Compliance Supervisor and send to careers@sbs.nyc.gov Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

If you do not have access to email, mail your cover letter & resume to: NYC Department of Small Business Services Human Resources Unit 1 Liberty Plaza, 11th Floor New York, New York 10006

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• At least 2 years of managerial experience - 2 - 5 years of compliance or auditing experience
• Excellent interpersonal and organizational skills
• Outstanding strategic planning, operations, quantitative/qualitative skills
• Proficient writing and editing skills
• Experience using MS Office suite (MS Word, MS Excel, MS PowerPoint, MS Dynamics, MS Visio, and MS Access)
• Valid New York State driver’s license and ability to drive in and around New York City region
• Fluent in Spanish, Mandarin, Cantonese, French Creole, or Korean a plus

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.