CODE Clerical Support

About the Agency: The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.

Your Team: The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations. The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact: Under general supervision, the selected candidate will perform as the Clerical Support/Community Associate and will perform a variety of administrative functions in the office of the Division of Code Enforcement (DCE).

Your Role: Your role will be a Clerical Support/Community Associate in the Division of Code Enforcement (DCE), you will be responsible for, but not limited to, the following: Your Responsibilities:

• Processing complaints received from 311 in regard to the Housing Maintenance Code.
• Performing callback functions such as contacting tenants to verify if conditions have been corrected.
• Facilitating customer service, such as: handling telephone inquiries from tenants, and owners regarding complaints and inspection results.
• Performing data entry and processing of Dismissal Request and Notice of violations
• Retrieving information using HPD’s database for requested information.
• Maintaining a variety of difficult and responsible statistical reports, including maintaining, examining, preparing and creating spreadsheets.
• Performing liaison activities among Code Enforcement Borough offices.
• Assists unit with special projects, as necessary.

Preferred Skills:

• Excellent Communication Skills.
• Strong Customer Service Focus.
• Computer and Windows applications Proficiency.
• Bilingual a Plus.

Note: Selected candidates maybe assigned to any of the five boroughs and may be required to work evenings and weekends.

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.