Commissary Operations Manager

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the City towards a smaller jail system without compromising public safety.

The DOC is responsible for maintaining a safe and secure environment for staff, visitors, volunteers and people in our custody.

Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities.

The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledge experts.

Under the direction of the Director of Commissary the DOC seeks to recruit a Commissary Operations Manager to provide administrative and operational support to the Director of Commissary in overseeing the Department's commissary. The selected candidate ‘s responsibilities will include but are not limited:

• Assist with the daily coordination and administration of commissary operations across multiple correctional facilities.
• Serve as a liaison between the Director/ AC, commissary vendor, Department staff, and external stakeholders to facilitate effective communication and issue resolution.
• Coordinate meetings, maintain calendars, prepare agendas, and recorded meeting notes and action items.
• Manage incoming and outgoing correspondence, including emails, reports, memoranda, and other official communications.
• Assist in monitoring vendor performance and ensuring compliance with contractual obligations and Department requirements.
• Support the preparation, review, and submission of contract-related documents, performance evaluations, and vendor reports.
• Maintain and updated commissary policies, procedures, and operational documentation.
• Track commissary data, inventory reports, pricing updates, delivery schedules, and other operational metrics.
• Assist in analyzing commissary trends and compiling information for management reports and presentations.
• Coordinate the exchange of information related to incarcerated individuals' security classifications and commissary restrictions.
• Assist in resolving delivery issues, service concerns, and operational challenges involving commissary vendors and facility staff.
• Monitor and tracked commissary-related initiatives, including the distribution of approved medical and incentive items.
• Respond to inquiries and assisted with the investigation and resolution of commissary grievances submitted by incarcerated individuals, staff, and members of the public.
• Review invoices, supporting documentation, and payment records for accuracy before submission for approval.
• Coordinate with Information Technology teams and vendors to support system integration and operational functionality.
• Maintain confidential records, databases, and filing systems in accordance with Department policies and procedures.
• Prepare reports, spreadsheets, and presentations to support executive decision-making and operational planning.
• Perform additional administrative and project support duties as assigned by the Director of Commissary.

Preferred Skills

• Strong analytical and computer skills, including proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook), queries and reports.
• Excellent verbal and written communication skills
• Strong client service ethics
• Key organizational and interpersonal skills.

Work Location This position is located on Rikers Island

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.