Community Associate

Under supervision with some latitude for independent action, the selected candidates will provide information to customers, conduct research and perform clerical support.

• Answer heavy volume of incoming calls.
• Receive complaints and create service requests as needed.
• Schedule and confirm appointments.
• Record and log appointments into computer system.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.

Note: Selected candidates may be required to work evenings, weekends and holidays.

Note: Depending on experience, selected candidate may be assigned to the Maintenance Call Center, Section 8/ATAD Call Center or Quality Assurance Unit.

Additional Information:

1.

Nycha

employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2.

Nycha

residents are encouraged to apply.

Nycha

provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Preferred Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and organization skills
• Knowledge of MS Office
• Excel, Word and Siebel
• Proven ability to work collaboratively with cross-functional teams.
• Ability to analyze significant amounts of information and identify the most important issues.
• Demonstrated ability to prioritize and successfully carry out multiple assignments and meet deadlines

Residency Requirement

NYCHA has no residency requirements.

Additional Information

1.

Nycha

employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2.

Nycha

residents are encouraged to apply.

Nycha

provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).