Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

About the Agency: The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team: The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement of Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact: Under the supervision of the Senior Leadership of the Emergency Repair Program (ERP), in the Emergency Operations and Enhanced Enforcement Division (EOD), within the Office of Enforcement and Neighborhood Services, you will serve as a Community Coordinator.

Your Role: As the Community Coordinator / Router within the Emergency Repair Program (ERP), your duties will include, but not be limited to, the following: Your Responsibilities:

• Manage routing assignments and work closely with supervisors and field team to ensure the timely processing of violations and work orders.
• Provide direct administrative support to the supervision team, including scheduling and document preparation.
• Conduct research on building projects with unresolved violations and monitor their status through completion.
• Perform computer operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
• Handle tenant inquiries and complaints professionally and provide timely responses and follow-up.
• Process violations within the HPDINFO module for routing and closure, including linking work orders to existing violations.
• Research and monitor violations and work orders to ensure repairs are completed in a timely manner.
• Provide cross functional support within and other HPD departments.
• Expedite special assignments from the senior leadership.
• Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
• Upload inspection photographs and supporting documentation to existing violations and work orders.
• Maintain accurate records and ensure all assignments and updates are completed in accordance with established procedures.
• Monitor and report weekly heat violation activity across all five boroughs during the heat season, ensuring violations are appropriately addressed.
• Provide training, guidance, and assistance to newly hired clerical staff.

Preferred skills:

• Candidates must possess excellent written and verbal communications skills
• Candidates must be proficient with PC software applications, such as Excel and Microsoft Word
• Candidates with bi-lingual skills Note: Candidate will be required to work late evenings, weekends or a flexible schedule.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.