With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
The Caregiver support unit oversees the caregiver support services and social adult day service programs. The unit's role is to provide technical assistance, contract oversight, educate and raise awareness on caregiver related issues. Ensure all contracted providers meet their contracted deliverables and offer quality service to caregivers and older adults to ensure they can continue to live safely at home.
Under the supervision of the Caregiver Support Unit Director but with latitude for independent judgment and initiative, the Outreach Manager will reach out in a coordinated way to under-served communities and isolated and difficult to reach caregivers in need of services and support. Caregivers often do not identify as a caregiver so one of the goals of outreach is to be able to directly convey and educate caregivers that what they are doing is caregiving and educate on them on available resources.
The Outreach Manager supports quality programming that adheres to program standards by performing on going education, community engagement and collaboration through outreach efforts. Collaboration with community organizations, hospitals, local clinics, medical centers and faith based organizations will be established to strengthen the relationship between NYC Aging caregiver program providers and these community organizations.
- Develop and deliver outreach presentations and materials to support caregiver programs.
- Establish and maintain liaison relationships with community groups, public and private agencies, and officials to improve service coordination; initiate and strengthen ongoing referral linkages.
- Apply project management skills to develop and track a comprehensive community outreach plan in collaboration with contracted caregiver programs and internal NYC Aging bureaus and units.
- Gather and analyze data to support the preparation of outreach plans, reports, and proposals in coordination with staff from other Department bureaus and units.
- Coordinate program meetings to address outreach needs in underutilized communities across New York City.
- Promote the planning and implementation of new and expanded resources to support program goals.
- Supervise the Community Coordinator who supports outreach efforts.
- Participate in special projects, RFP reviews, and other caregiver awareness initiatives as assigned by the unit.
Minimum Qualifications
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
- Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.
Preferred Skills
- Demonstrated ability to manage multiple complex projects to completion, preferably in a government or community based service setting.
- Excellent organizational skills with ability to take initiative, problem solve, prioritize duties and work independently in a fast paced and team environments.
- Experience in conducting community outreach and engagement.
- Excellent verbal and written communication skills.
- Experience working in a multi-disciplinary environment.
- Capacity to work both independently and as part of a team.
- Master's degree or higher in social services related field.
- Bilingual (Spanish, Mandarin or Cantonese)
- Proficient in Microsoft Excel, Word, Powerpoint, and ability to use technology.
Residency Requirement
New York City Residency is not required for this position
Additional Information
In order to be considered for the position candidates must be a current City Employee and be serving permanently in the title of Administrative Director of Social Services or have taken the most recent Administrative Director of Social Services civil service exam and be reachable for appointment from the resulting list.