*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP seeks a Microsoft Dynamics 365 / CRM Developer to join its Application Development team within the agency’s Information Technology division. This hands-on role supports the agency’s mission-critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics 365 / Power Platform environment and integrating it with internal and external applications.
The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and support agency modernization initiatives.
Responsibilities will include:
- Design, configure, and customize the Dynamics 365 platform including entities, forms, views, business rules, workflows, and model-driven apps
- Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic
- Build and maintain integrations between Dynamics 365 and agency systems using REST APIs, Azure services, and .NET components
- Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions
- Participate in requirements analysis, solution design, sprint planning, and code reviews
- Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability
- Develop technical documentation, deployment scripts, and release notes for CRM enhancements
- Support production releases, troubleshoot issues, and provide Tier-3 application support
- Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration
- Provide estimates for development tasks and participate in full SDLC activities
Minimum Qualifications
Professional/Vendor Certification, Education and Experience Requirements: You must have current professional/vendor certifications.
In addition, you must have one of the following:
- A masters degree in computer science or a related field from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 12 months of satisfactory full-time (not classroom based) specialized experience in computer applications development planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management as described in the following nine Major Task Groups in the IT Titles Task Inventory*: Applications Development; Web Development, Design, and Maintenance; Business/Systems Analysis; Project Management Support; Application Design; GIS Structures, Spatial Analysis, and Mapping Principles; Testing; Technical Writing; and Version Control; OR
- A baccalaureate degree from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above; OR
- A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above plus 48 months of information technology experience as described in the IT Task Inventory *; OR
- A satisfactory combination of education and experience which is equivalent to “3” above. Education may be substituted for the information technology experience on the basis of 30 semester credits from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) is equivalent to 12 months of experience, up to a maximum of 48 months. However, if you qualify under options “2,” “3” or “4,” you must have at least a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and at least 24 months of satisfactory full-time (not classroom based) specialized information technology experience as described in “1” above.
Preferred Skills
- Strong knowledge of SDLC methodologies including Agile, Scrum, and DevOps
- 7+ years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE (2013–365) including configuration, customization, and solution deployment
- 5+ years of experience developing C#/.NET components such as plugins, workflow activities, and integration services
- Experience creating and customizing model-driven apps, business process flows, and Power Automate flows
- Proficiency with JavaScript, HTML, and web resources for CRM UI customizations
- Strong understanding of Dataverse, entity modeling, relationships, and security roles
- Experience designing and consuming RESTful APIs, including authentication patterns (OAuth, Azure AD)
- 5+ years of SQL Server development experience including T-SQL, stored procedures, and performance tuning
- Experience with SSRS or Power BI for CRM reporting (preferred)
- Experience with Azure Logic Apps, Azure Functions, or Service Bus (preferred)
- Microsoft certifications in Dynamics 365, Power Platform, or .NET are a strong plus
- Strong verbal and written communication skills; ability to work independently and manage multiple priorities
Residency Requirement
New York City Residency is not required for this position
Additional Information
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays
- Paid time off for vacation and personal leave
- Paid time off for sick leave
- A generous holiday package of up to 13 days Health Benefits
- Medical insurance plans
- Dental and vision insurance plans
- Employee Assistance Program (EAP) Financial and Savings Benefits
- 529 College Savings Plan
- Direct Deposit
- Flexible Spending Account Programs
- New York City Municipal Credit Union Savings Program
- Transit Benefit Programs Retirement and Pension Plans
- New York City Employee Retirement System (NYCERS) pension plan
- New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
- Disability Insurance
- Health Club Reimbursements
- Life Insurance
- Supplemental Hospital Coverage
- Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.
Student Loan Forgiveness
- DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website.
Employee Discounts
- Apple and Dell products
- Cell phones and plans
- Gym memberships
- Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
- And more!