*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. **This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
The Licensing Division's General Vending Unit is seeking a detail-oriented and service-driven Customer Service Representative to support in-person licensing operations. The Customer Service Representative serves a critical front-line function, ensuring that applicants who visit the Licensing Center receive accurate, complete service so that their licenses can be issued without unnecessary delays or follow-up.
Responsibilities include, but are not limited to:
- Accurately process license applications and collect payments for in-person applicants, following all established procedures for accepted payment types¿
- Review all¿submitted¿materials to confirm that¿required¿documentation is complete and¿meet¿DCWP licensing standards before advancing applications¿
- Communicate clearly with applicants to explain requirements,¿identify¿missing information, and guide them through next steps¿
- Coordinate with the Intake Supervisor on volume, discrepancies, and any applicant issues requiring escalation¿
- Maintain¿accurate¿records of all transactions and application activity in DCWP's licensing systems¿
- Adhere to daily processing targets and contribute to overall unit efficiency and¿timely¿license issuance¿
- Backup others as needed¿
Minimum Qualifications
Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
- Experience processing applications, transactions, or case files in a government, regulatory, or high-volume administrative environment¿
- Strong attention to detail with the ability to¿identify¿documentation gaps and data discrepancies quickly and accurately¿
- Comfort handling in-person payment transactions and following financial processing protocols¿
- Clear and professional verbal communication skills, with the ability to explain complex requirements to applicants in plain language¿
- Ability to work efficiently under¿high-volume pressure while¿maintaining¿accuracy and a customer-focused demeanor¿
- Experience working with multilingual or underserved populations preferred¿
- Fluency in a language in addition to English a plus.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays
- Paid time off for vacation and personal leave
- Paid time off for sick leave
- A generous holiday package of up to 13 days Health Benefits
- Medical insurance plans
- Dental and vision insurance plans
- Employee Assistance Program (EAP) Financial and Savings Benefits
- 529 College Savings Plan
- Direct Deposit
- Flexible Spending Account Programs
- New York City Municipal Credit Union Savings Program
- Transit Benefit Programs Retirement and Pension Plans
- New York City Employee Retirement System (NYCERS) pension plan
- New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
- Disability Insurance
- Health Club Reimbursements
- Life Insurance
- Supplemental Hospital Coverage
- Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
- DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
- Apple and Dell products
- Cell phones and plans
- Gym memberships
- Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
- And more!