Source: NYC Open Data · Bespree is not the employer.
PLEASE NOTE: To be eligible for this position, you must be permanent in the Customer Information Representative civil service title.
GENERAL DESCRIPTION The DFS Supervisor – Customer Information Representative Level 2 performs responsible supervisory and operational work of varying difficulty in a high pressure digital and hard-copy production and customer service environment. With latitude for independent judgment, the Supervisor ensures the proper handling of legal documents, oversees production workflows, provides direction to unit staff, and maintains accountability for the accurate processing of customer inquiries and work orders. The Supervisor must follow established procedures while exercising sound professional judgment.
The Unit maintains a fleet of over 100 multi-function devices (MFD’s) across all five boroughs.
They Supervisor must ensure that all devices remain operational, and that service calls are placed and monitored when maintenance is required.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of digital production equipment and related software.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
N/A
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
PLEASE NOTE: To be eligible for this position, you must be permanent in the Customer Information Representative civil service title.
GENERAL DESCRIPTION The DFS Supervisor – Customer Information Representative Level 2 performs responsible supervisory and operational work of varying difficulty in a high pressure digital and hard-copy production and customer service environment. With latitude for independent judgment, the Supervisor ensures the proper handling of legal documents, oversees production workflows, provides direction to unit staff, and maintains accountability for the accurate processing of customer inquiries and work orders. The Supervisor must follow established procedures while exercising sound professional judgment.
The Unit maintains a fleet of over 100 multi-function devices (MFD’s) across all five boroughs.
They Supervisor must ensure that all devices remain operational, and that service calls are placed and monitored when maintenance is required.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of digital production equipment and related software.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
N/A
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.