Director, Care Transformation, Bureau of Equitable Health Systems

The Center for Health Equity & Community Wellness (CHECW), CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well-being of New Yorkers. The Bureau of Equitable Health Systems (BEHS) is the healthcare bureau of DOHMH. Our mission is to apply policy, evidence, and practical expertise to improve equity in health care delivery at the individual, organizational, and systems levels. We do this by engaging primary care providers and other healthcare organizations to implement evidence-based strategies; leveraging information to support planning and technical assistance for providers and payers; advancing policy to close the racial equity gap for priority health outcomes; and surfacing opportunities where health care can influence and connect consumers to social support and addressing the whole person, beyond physical ailments.

The Bureau of Equitable Health Systems seeks to hire a Director, Care Transformation to lead system-wide care transformation and interoperability efforts with a focus on optimizing health information exchange and care coordination across clinical sites.

Duties Will Include But Not Be Limited to:

Program Administration and Operations:

• Plan, develop, and administer public health programs, including Data Collection for Equity, Patient Centered Medical Home (PCMH), Health IT and data interoperability, advancing Health-Related Social Needs, and emergency preparedness.
• Oversee the establishment, implementation, and monitoring of new programs, ensuring alignment with public health goals.
• Administer contracts, allocate funds, and ensure compliance with program deliverables.
• Evaluate program performance, identifying successes, barriers, and areas for improvement.

Planning and Evaluation:

• Develop systems to track and analyze demographics, trends, and external activities with large primary care practices.
• Lead strategic discussions and contribute to the development of new programs and funding applications.
• Collaborate with interagency stakeholders to align efforts in engaging healthcare delivery sites.
• Partner with the Evaluation team to assess program impact and effectiveness, disseminating findings through reports and presentations. Supervision, Training, and Knowledge Sharing:
• Provide administrative supervision to professional, clerical, and support staff, ensuring high quality service delivery.
• Mentor and coach team members, fostering professional development and ensuring activities meet defined goals.
• Collaborate with NYC REACH directors to implement consistent training plans for field teams, ensuring subject ma ter expertise and skills remain current.

Partnership Development:

• Build and strengthen partnerships with large primary care practices, including Federally Qualified Health Centers (FQHCs), Look-Alikes, multi-site practices, and hospital-a filiated ambulatory centers.
• Lead engagement with data interoperability organizations, including Health Information Exchanges, to advance health information exchange goals.
• Collaborate with other DOHMH stakeholders to align efforts in engaging healthcare delivery sites.

Preferred Skills:

A baccalaureate degree from an accredited college and five years of full-time professional experience in a health services setting (e.g., laboratory, hospital, patient care facility, public health, environmental health, or mental hygiene program), including at least 18 months in a managerial capacity. Managerial experience must demonstrate the ability to perform complex program management, resource allocation, and independent decision making Demonstrated experience supporting Patient-Centered Medical Home (PCMH) transformation, recognition, or renewal activities. Experience serving as a practice facilitator, quality improvement advisor, technical assistance provider, or program manager supporting primary care practices. Knowledge of NCQA Patient-Centered Medical Home standards, quality measurement, clinical workflow redesign, care coordination, population health management, and performance improvement methodologies. Experience leading or supporting value-based payment initiatives, alternative payment models, quality incentive programs, or health care delivery system transformation efforts. Experience working with federally qualified health centers (FQHCs), hospital-a filiated ambulatory care networks, independent primary care practices, or community-based provider organizations. Familiarity with quality improvement methodologies such as Plan-Do-Study-Act (PDSA), Lean, or Six Sigma. Possession of a Patient-Centered Medical Home Certified Content Expert (PCMH CCE) credential is strongly preferred. Experience managing contracts, grants, technical assistance programs, or provider engagement initiatives in a public health or health care setting.

Experience analyzing quality, utilization, operational, or population health data to inform program planning and performance improvement efforts. Proficiency in Microsoft Office Suite; experience with CRM systems (e.g., Salesforce) preferred Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications

• A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
• Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.