Source: NYC Open Data · Bespree is not the employer.
The Department of Health and Mental Hygiene’s (DOHMH) Cal Service Center delivers enhanced customer service to the people of New York City by providing a single point of entry for al Department Health information and services. This is accomplished through call center software, and development of Interactive Voice Response (IVR) systems and applications of other communication channels designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.
The Bureau of Customer Support in the Office of External Affairs seeks to hire a Director of Cal Center Operations. The position reports to the Assistant Commissioner for the Bureau of Customer Support and works closely with senior leadership. The Director of Cal Center Operations will oversee the daily operations and strategic direction of the agency’s customer service call center; and will manage a team of supervisors and customer service representatives to ensure efficient, professional, and responsive service delivery. Their responsibilities include developing and implementing customer service standards, monitoring performance metrics, and identifying opportunities to improve call center operations and customer satisfaction. The director will collaborate with internal divisions and program areas to address service concerns, streamline communication processes, and ensure accurate dissemination of information to the public. Additional duties include analyzing call volume trends, preparing operational reports, and recommending staffing and technology enhancements to support service goals. The director will strive to foster a supportive, high-performance culture that empowers staff to deliver exceptional, accessible support to the diverse community we serve.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
To be appointed to Assignment Level II and above, candidates must have:
NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
The Department of Health and Mental Hygiene’s (DOHMH) Cal Service Center delivers enhanced customer service to the people of New York City by providing a single point of entry for al Department Health information and services. This is accomplished through call center software, and development of Interactive Voice Response (IVR) systems and applications of other communication channels designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.
The Bureau of Customer Support in the Office of External Affairs seeks to hire a Director of Cal Center Operations. The position reports to the Assistant Commissioner for the Bureau of Customer Support and works closely with senior leadership. The Director of Cal Center Operations will oversee the daily operations and strategic direction of the agency’s customer service call center; and will manage a team of supervisors and customer service representatives to ensure efficient, professional, and responsive service delivery. Their responsibilities include developing and implementing customer service standards, monitoring performance metrics, and identifying opportunities to improve call center operations and customer satisfaction. The director will collaborate with internal divisions and program areas to address service concerns, streamline communication processes, and ensure accurate dissemination of information to the public. Additional duties include analyzing call volume trends, preparing operational reports, and recommending staffing and technology enhancements to support service goals. The director will strive to foster a supportive, high-performance culture that empowers staff to deliver exceptional, accessible support to the diverse community we serve.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
To be appointed to Assignment Level II and above, candidates must have:
NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.