DIRECTOR OF INTAKE

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connects individuals and families to stable housing with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-II to function as Intake Director who will:

• Be responsible for the administration of directly operated and/or contracted facilities and ensuring the provision of services in a safe and well-maintained environment.
• Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
• Respond to critical incidents and other significant events affecting clients’ health and/or safety.
• Conduct routine site visits.
• Oversee programming activities and the provision of social services to ensure optimal service delivery.
• Review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.
• Identify needs and make recommendations for improvement.
• Provide directions to enhance communication between the agency and providers.
• Confer with staff as needed regarding programmatic and personnel issues.
• Supervise the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.
• Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures and programs.
• Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.
• Be required to work on special initiatives as needed, based on 24/7 coverage.

Hours/Schedule: 10am – 6pm Mon – Fri Based on 24/7 coverage.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
• Education and/or experience equivalent to "1" above.

Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows: (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Excellent writing and communication, and computer skills.
• Proficiency with CARES.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The Human Resources Administration/Department of Social Services/ Department of Homeless Services offers competitive salaries and the following benefits: Generous Pension Plans (The New York Employees' Retirement System).

401(k) and Roth 457 Retirement Savings Programs.

U.S. Savings Bonds Flexible Spending Program.

Health Benefits, Dental, Vision Coverage, Prescription Drug Program.

Training and Professional Development.

Opportunity for Scholarship; College Savings Program.

Paid Holidays and Generous Annual Leave.