Director of Operations

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With: The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city.

MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

To learn more, visit: https://www.nyc.gov/site/immigrants/ The Problems You’ll Solve: The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ensuring that the agency operates efficiently, effectively, and in alignment with its priorities.

Reporting to the Deputy Commissioner for Operations, the Director manages core operational functions including budgeting, procurement, contracts, and internal systems, while supporting cross-agency coordination and strategic initiatives. The role ensures that resources are allocated effectively, internal processes are clear and functional, and the agency is positioned to execute on its goals.

Working across MOIA teams and with City partners, the Director of Operations plays a key role in strengthening internal systems, improving operational performance, and supporting the implementation of initiatives that serve immigrant New Yorkers.

Specifically, the Director will:

• Oversee day-to-day operations, including budgeting, procurement, contracts, and administration.
• Manage financial planning and resource allocation to support agency priorities.
• Lead contract and procurement processes, ensuring compliance with City requirements.
• Develop and improve internal systems, processes, and workflows to increase efficiency.
• Support cross-agency coordination and operational alignment across teams.
• Monitor operational performance and identify areas for improvement.
• Support implementation of agency initiatives by ensuring operational readiness and coordination.

Key Responsibilities: Operations and Administration:

• Oversee daily operations, including budget management, procurement, HR coordination, and administrative systems.
• Ensure operational processes are clear, efficient, and aligned with agency needs.
• Develop and implement improvements to internal systems and workflows.

Financial and Contract Management

• Manage agency budget planning, tracking, and reporting.
• Oversee contracts and procurement processes, ensuring compliance with City rules and timelines.
• Support financial analysis and reporting to inform leadership decision-making.

Strategic and Cross-Agency Coordination

• Support implementation of agency priorities by aligning operations with policy and programmatic work.
• Coordinate across teams to ensure initiatives are operationally supported and executed effectively.
• Work with City agencies and partners to support cross-agency operational efforts.

Team Leadership and Management

• Supervise operations staff, including contracts and administrative teams.
• Provide guidance, oversight, and performance management.
• Support staff development and strengthen operational capacity across the team.

Compliance and Performance Management

• Ensure compliance with City financial, procurement, and administrative requirements.
• Monitor operational performance and track progress on key deliverables.
• Identify and address operational risks or barriers to execution.

Flexibility and Additional Duties

• Support agency-wide priorities and emerging operational needs.
• Undertake additional projects as needed to support MOIA’s work.

About You: The ideal candidate is an experienced operations leader with a strong track record of managing complex administrative and financial functions in government or a similar environment.

The successful candidate will be highly organized, detail-oriented, and able to manage multiple priorities while improving how work gets done across an organization.

They will be a strong problem solver and manager, with the ability to build systems, support staff, and ensure that agency priorities translate into effective execution.

Additional Information

• In addition to the resume, a cover letter is required to apply.

Minimum Qualifications

• Bachelor's degree required.
• 5+ years of relevant experience in operations, administration, public service, or a related field.

Preferred Skills

• You have experience working in or with government or large public sector organizations.
• You have strong experience in operations, budgeting, and administrative management.
• You have experience managing contracts, procurement, and compliance processes.
• You can improve systems, workflows, and operational performance.
• You have strong organizational and project management skills.
• You have experience managing staff and supporting team performance.
• You can work across teams and coordinate complex efforts.
• You have strong communication and problem-solving skills.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.