Source: NYC Open Data · Bespree is not the employer.
The Supportive Programs and Initiatives (SPI), Fair Fares program Division is a Mayoral initiative to subsidize NYCT fares initiative designed to provide accessible discount for NYCT subways and eligible local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.
Working under direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will be responsible for the enrollment of consumers at walk-in locations throughout the city. He/she will meet with the consumers, review all necessary documents, access database, and gather all necessary information from the consumer while completing the enrollment and application process. Enrollment will also include scanning all documents into the database. As the Enrollment Specialist the position will be dealing with highly sensitive documents, confidentiality and discretion is important to the role.
In this role the enrollment specialist will be responsible for answering questions and providing information about the discount and requirements for the program; review consumers’ documents for completeness; navigate the enrollment database; maintain equipment; and finalize consumers’ complete Fair Fare enrollment application packages.
SPI, Fair Fares Program is recruiting for one (1) Community Associate, to function as an Enrollment Specialist, who will:
Review consumer’s documents for completeness; ensures Fair Fares consumers have all necessary paperwork and documentation required to complete the Fair Fares application process. Documentation will be reviewed and authenticated as “official” documentation while maintaining the highest level of confidentiality and discretion. Be required to undergo mandatory specialized training in how to review and authenticate official documentation.
Notify consumers of required, missing documentation, and direct those consumers to return the missing information according to program procedure. Be responsible for informing consumers of how to obtain official documents from local, state and/or information for submission of complete applications. Respond to consumer questions and concerns in a timely manner.
Coordinate efforts to facilitate communications at the various locations throughout the five boroughs of New York City to support consumers in the Fair Fare enrollment process and provide adequate personnel coverage.
Qualification Requirements
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits: Generous Pension Plans (The New York Employees' Retirement System); 401(k) and Roth 457 Retirement Savings Programs; U.S. Savings Bonds Flexible Spending Program; Health Benefits, Dental, Vision Coverage, Prescription Drug Program; Training and Professional Development; Opportunity for Scholarship; College Savings Program; Paid Holidays and Generous Annual Leave.
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