- Conduct interviews using a standardized electronic database “Siebel
- Smart Script” and/or interviewer's booklet developed by the department.
- Gather, copy, or request any pertinent documentation to verify the family composition, residence, rent payment history, income, priority claims, citizenship status and admission standards for public housing.
- Access the City of New York Department of Finance Automated City Registered Information System (ACRIS) to search property records.
- Verify income by accessing electronic data from the New York State Welfare Management System (WMS) to verify Public Assistance, Food Stamps and Medicaid benefits.
- Evaluate documentation requested after the interview in order to determine the family composition, income, priority, rent payment history residence, citizenship status and standards of admission in order to complete the initial interview.
- Work with applicants and tenants of public housing with a limited or no facility in English, as well as with English speaking applicants/tenants, speaking to them in the appropriate language; performs related work.
- Scan documents to electronic case file.
- Access the electronic data of the United States Department of Homeland Security Systemic Alien Verification for Entitlements Program (SAVE) to verify immigration status.
- Access the HUD Enterprise Income Verification System (EIV) to identify current and former tenancy and monies owed.
- Conduct Landlord Contacts including reviewing landlord questionnaires and calling Landlords and shelters.
- Process development selection choices.
- Conduct Criminal Background checks including submitting requests to the Office of Court Administration (OCA) and evaluating criminal histories.
Additional Information
- For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
- For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
- For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4.
Nycha
residents are encouraged to apply.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Note: This position requires a candidate fluent in Spanish. Candidates must pass an oral proficiency test.
Note:
If This Appointment Is Made On a Provisional Basis Pursuant
TO §65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Minimum Qualifications
A baccalaureate degree from an accredited college; or An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or A satisfactory equivalent combination of education and experience as described in ""1"" or ""2"" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.
Foreign Language Requirement Oral proficiency in a foreign language required by New York City's Housing Authority. Such proficiency must be demonstrated by passing an oral test.
Preferred Skills
- Knowledgeable in NYCHA's policies, rules and regulations
- Ability to collect and analyze data
- Experience with customer service
- Basic computer skills - word, excel, outlook
Residency Requirement
NYCHA has no residency requirements.
Additional Information
- For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
- For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
- For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4.
Nycha
residents are encouraged to apply.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees