Housing Quality Enforcement Specialist for the Division of Budget & Program Operations

About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.

Your Team: The Division of Budget and Program Operations (BPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. BPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manage the Housing Quality Enforcement and related inspection functions for the Office. In addition, the BPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Impact: All Housing Quality Enforcement (HQE) Specialists are expected to perform case management functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients.

These services may consist of meeting with groups either in-house or attending workshops as well as community events. HQE Specialists are also expected to participate in tenant activity programs as all as projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings.

Additionally, HQE Specialists will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

• Performs research, maintains records and generates reports
• Works closely with field staff to ensure apartment inspections are complete and data is accurately maintained
• Coordinates with tenants for inspection of apartments to ensure access is confirmed.
• Prepares, compiles, and maintains files and/or retrieves clients’ records.
• Reviews and assigns field inspection routes and communicates with inspectors for completeness.
• Works with HPD Info and Section 8 Elite Programs
• Works on various reports and makes recommendations to Unit Director to improve report functions
• Attends mandatory trainings
• Answers and routes incoming calls utilizing the NEC UC for Business telephone system.
• Assists callers in identifying needs and if necessary, assigns to appropriate party.
• May assist with drafting written responses to inquiries from Tenant, Landlords or Management Agencies
• Coordinates large mailings, makes copies, keeps electronic folders, and manages paper filing systems.
• Retrieves information from Elite Section 8 System to provide accurate response.
• Works closely with Coordinator/Team Leader to ensure work is running smoothly.
• May be required to work evenings and weekends.

Preferred Skills:

• Excellent Communication Skills (both orally and in writing)
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.