**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.
DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
The Human Capital (HC) Unit is essential in supporting our agency's workforce, providing key personnel and administrative services to ensure smooth operations across all programs. From overseeing employee benefits and long-term leave to developing policies and ensuring compliance with City, State, and Federal labor laws, HC plays a crucial role in creating an efficient and supportive workplace. We are seeking a motivated Human Capital Associate to join our team and work closely with the Human Capital Manager, Employee Services. In this role, you’ll support the team by assisting with processes, policies, and records related to employee leave, benefits, labor relations, and employee services. This is a great opportunity to gain hands-on experience in Human Resources and contribute to a supportive, people-centered environment. It’s a role that offers the chance to grow your skills and advance your career within public service. The Human Capital Associate responsibilities will include, but are not limited to:
- Assist with the Benefits request process, ensuring employees are informed of their options and assist with selection. Review and verify leave forms, medical records, and documentation for accuracy;
- Calculate and track leave balances, ensuring compliance with eligibility and accruals. Submit approved documents to timekeeping and payroll systems to maintain accurate employee records; Organize and maintain personnel records for employees on special leave and update systems (e.g., NYCAPS, PAMS, Citytime) accordingly;
- Collaborate with the Director and Deputy Director to develop and implement program plans that align with agency goals. Manage leave programs, monitor performance, and make data-driven recommendations for improvement;
- Track employee departures (resignations, retirements, terminations), ensuring compliance with exit procedures and conducting exit interviews for employees on long-term leave;
- Process final leave balances and payouts, ensuring timely and accurate updates to employee records in relevant systems (e.g., NYCAPS);
- Ensure proper filing, tracking, and retention of employee records in compliance with NYS Records Retention Series. Maintain accurate logs and oversee access to the Human Capital Records Room; and
- Assist with special projects and assignments, ensuring all tasks are completed within deadlines and aligned with protocols. Conduct research as needed and respond to employment verification requests promptly.
Minimum Qualifications
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Preferred Skills
- Strong working knowledge of New York City Human Resources applications, including NYCAPS, PAMS, PeopleSoft, Citytime, and other HRIS systems for tracking leave, benefits, and employee records, is preferred
- Experience managing employee benefits and leave processes, including understanding eligibility, accruals, and ensuring compliance with agency policies
- Ability to analyze data, identify trends, and generate reports on leave balances, employee performance, and program outcomes. Capable of conducting research and recommending process improvements
- Proven ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment while maintaining a high standard of work.
- Strong focus on accuracy in reviewing and processing documentation, tracking leave usage, and updating employee records
- Exceptional written and verbal communication skills, enabling effective exit interviews, clear employee guidance, and prompt responses to inquiries
- Skilled in organizing, managing, and maintaining employee records, ensuring compliance with retention policies and data security standards
- Capable of working independently to resolve challenges and implement solutions in leave management and employee services
- Excellent interpersonal skills with a focus on delivering professional, high-quality support and maintaining positive employee relations
- Experience assisting with or coordinating projects and events, ensuring objectives and deadlines are consistently met
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays
- Paid time off for vacation and personal leave
- Paid time off for sick leave
- A generous holiday package of up to 13 days Health Benefits
- Medical insurance plans
- Dental and vision insurance plans
- Employee Assistance Program (EAP) Financial and Savings Benefits
- 529 College Savings Plan
- Direct Deposit
- Flexible Spending Account Programs
- New York City Municipal Credit Union Savings Program
- Transit Benefit Programs Retirement and Pension Plans
- New York City Employee Retirement System (NYCERS) pension plan
- New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
- Disability Insurance
- Health Club Reimbursements
- Life Insurance
- Supplemental Hospital Coverage
- Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
- DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
- Apple and Dell products
- Cell phones and plans
- Gym memberships
- Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
- And more!
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.