Human Capital Manager

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP is seeking a dynamic, forward thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities.

Key Responsibilities include, but are not limited to:

• Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
• Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
• Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
• Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
• Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
• Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
• Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
• Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
• Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
• Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
• Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Experience managing full-cycle recruitment and onboarding in a public sector or civil service environment, with strong knowledge of NYCAPS/eHire and DCAS processes
• Demonstrated ability to lead community outreach and build recruitment partnerships with educational institutions, nonprofits, and local organizations
• Familiarity with DEIA principles and experience implementing inclusive hiring strategies
• Proficiency with digital recruitment tools, including LinkedIn Recruiter, and sourcing candidates through online platforms and social media
• Strong leadership, communication, and organizational skills, with the ability to supervise staff, manage competing priorities, and deliver high-quality results under tight deadlines

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days Health Benefits
• Medical insurance plans
• Dental and vision insurance plans
• Employee Assistance Program (EAP) Financial and Savings Benefits
• 529 College Savings Plan
• Direct Deposit
• Flexible Spending Account Programs
• New York City Municipal Credit Union Savings Program
• Transit Benefit Programs Retirement and Pension Plans
• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
• Disability Insurance
• Health Club Reimbursements
• Life Insurance
• Supplemental Hospital Coverage
• Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund. Student Loan Forgiveness
• DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website. Employee Discounts
• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!