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SN

Information Technology Specialist 2 Hourly - 60196

State of New York
Location
Albany, NY
Compensation
$33.51 - $33.51 / hour
Employment type

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this jobView Software Engineer resume example

Job description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of an Information Technology Specialist 3 (Data Communications), within the Chief Technology Office/Shared Delivery Services/Data Center Networks, Cloud Operations group, this position will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives.

Specific duties may include, but are not limited to, the following:

  • Support Cloud network connectivity for dozens of New York State (NYS) agencies and their applications to/from/within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and multiple NYS data centers.
  • Address ITSM Service Requests and Incidents related to the implementation and maintenance of network firewall security policies/profiles on Palo Alto Networks Cloud Next Generation Firewalls (NGFW). This includes VPN tunneling between firewalls on premises (ZEN and Utica) and within the Cloud environments (Azure, AWS, and GCP).
  • Understand data networking protocols including BGP, TCP/IP, STP, OSPF, HTTP, SSL, DNS, TLS, and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
  • Support various projects and initiatives and/or support network environments in the data/voice Data Center networks and remote locations.
  • Implement and support changes to the network including code upgrades, cable infrastructure, network software, and hardware.
  • Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
  • Assist in the resolution of network issues and outages.
  • Coordinate with User Support and System Administrators to provide Level 2 support for technical solutions.
  • Configure, install, and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
  • Utilize Wireshark (network packet analyzer) to assist with network troubleshooting for problem resolution of ITSM Incidents.
  • Utilize network monitoring tools, such as Zenoss, Splunk, NfSen, etc., to monitor equipment in the data centers, reporting issues to supervisor as appropriate.
  • Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures, and training manuals.
  • Independently further IT data communications training, including manufacturer-specific equipment such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
  • Working outside of normal business hours, and on call, may be required due to the 24x7x365 nature of the systems supported by this team.
  • Occasional travel may be required.

Minimum Qualifications

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.

Full-time
Date posted
Sep 30, 2026
Albany, NY 12206

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this jobView Software Engineer resume example

Job description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of an Information Technology Specialist 3 (Data Communications), within the Chief Technology Office/Shared Delivery Services/Data Center Networks, Cloud Operations group, this position will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives.

Specific duties may include, but are not limited to, the following:

  • Support Cloud network connectivity for dozens of New York State (NYS) agencies and their applications to/from/within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and multiple NYS data centers.
  • Address ITSM Service Requests and Incidents related to the implementation and maintenance of network firewall security policies/profiles on Palo Alto Networks Cloud Next Generation Firewalls (NGFW). This includes VPN tunneling between firewalls on premises (ZEN and Utica) and within the Cloud environments (Azure, AWS, and GCP).
  • Understand data networking protocols including BGP, TCP/IP, STP, OSPF, HTTP, SSL, DNS, TLS, and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
  • Support various projects and initiatives and/or support network environments in the data/voice Data Center networks and remote locations.
  • Implement and support changes to the network including code upgrades, cable infrastructure, network software, and hardware.
  • Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
  • Assist in the resolution of network issues and outages.
  • Coordinate with User Support and System Administrators to provide Level 2 support for technical solutions.
  • Configure, install, and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
  • Utilize Wireshark (network packet analyzer) to assist with network troubleshooting for problem resolution of ITSM Incidents.
  • Utilize network monitoring tools, such as Zenoss, Splunk, NfSen, etc., to monitor equipment in the data centers, reporting issues to supervisor as appropriate.
  • Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures, and training manuals.
  • Independently further IT data communications training, including manufacturer-specific equipment such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
  • Working outside of normal business hours, and on call, may be required due to the 24x7x365 nature of the systems supported by this team.
  • Occasional travel may be required.

Minimum Qualifications

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.