Source: New York State Jobs · Bespree is not the employer.
Under the direction of senior leadership within the Office of Information Technology Services\Chief Information Security Office\Cyber Command Center, the incumbent will serve as a Customer Relationship Manager responsible for providing coordination efforts enabling the onboarding and continued subscriber relationship management with NYS Security Operations Center (NYSOC) subscribers.
The NYSOC serves as the nerve center for joint local, state, and federal cyber efforts, including data collection, information sharing and response.
subscribers consist of a variety of local and state level government entities and is still growing rapidly.
The incumber will be responsible for ensuring the smooth transition of a new subscriber onto the service, that subscriber needs are being met, and that any concerns are handled swiftly and efficiently.
This position requires the incumbent to possess excellent organizational and customer service skills, as well as a solid understanding of cybersecurity and NYSOC service offerings.
Additionally, this position requires an incumbent to act with a great deal of independence in alignment with agency and upper-level management strategic direction.
Due to the nature of the work performed by the NYSOC, this position may require availability during off-shift hours to ensure appropriate response to security incidents or other critical activities as needed. This position is available and can be filled in any of the following NYSOC locations: Latham, Rochester, or New York City.
Specific duties include, but are not limited to:
This is an internal promotion opportunity.
Information Technology Specialist 4 (Information Security)
Non-competitive: Six years of information technology, cyber security, or information assurance experience**
Or
One year of state service as an Information Technology Specialist 3 (Information Security)
**Substitutions:
A bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor’s substitutes for two years of required experience. An associate degree with 15 semester credit hours in computer science or related field may substitute for one year of required experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience. A master’s degree or higher in computer science or related field substitutes for one year of required experience.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Health Care Benefits
Additional Benefits
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.
Source: New York State Jobs · Bespree is not the employer.
Under the direction of senior leadership within the Office of Information Technology Services\Chief Information Security Office\Cyber Command Center, the incumbent will serve as a Customer Relationship Manager responsible for providing coordination efforts enabling the onboarding and continued subscriber relationship management with NYS Security Operations Center (NYSOC) subscribers.
The NYSOC serves as the nerve center for joint local, state, and federal cyber efforts, including data collection, information sharing and response.
subscribers consist of a variety of local and state level government entities and is still growing rapidly.
The incumber will be responsible for ensuring the smooth transition of a new subscriber onto the service, that subscriber needs are being met, and that any concerns are handled swiftly and efficiently.
This position requires the incumbent to possess excellent organizational and customer service skills, as well as a solid understanding of cybersecurity and NYSOC service offerings.
Additionally, this position requires an incumbent to act with a great deal of independence in alignment with agency and upper-level management strategic direction.
Due to the nature of the work performed by the NYSOC, this position may require availability during off-shift hours to ensure appropriate response to security incidents or other critical activities as needed. This position is available and can be filled in any of the following NYSOC locations: Latham, Rochester, or New York City.
Specific duties include, but are not limited to:
This is an internal promotion opportunity.
Information Technology Specialist 4 (Information Security)
Non-competitive: Six years of information technology, cyber security, or information assurance experience**
Or
One year of state service as an Information Technology Specialist 3 (Information Security)
**Substitutions:
A bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor’s substitutes for two years of required experience. An associate degree with 15 semester credit hours in computer science or related field may substitute for one year of required experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience. A master’s degree or higher in computer science or related field substitutes for one year of required experience.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Health Care Benefits
Additional Benefits
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.