Source: NYC Open Data · Bespree is not the employer.
This position supports the Office of the Chief Administrative Officer’s smartphone deployment pilot while applying core IT Service Management principles and responsibilities in service planning, work management, coordination, and quality assurance. Under direction, the employee coordinates end-to-end device setup, distribution, inventory management, and user support, helping ensure employees receive properly configured devices and the system access they need.
The employee will coordinate and track incidents, service requests, tasks, and problems related to mobile devices and services; monitor work through resolution, help identify recurring issues and opportunities to improve service delivery, and maintain accurate deployment and inventory records; and also coordinate account requests and deployment changes, communicate status and resolutions, and serve as a liaison between end users and technical support teams.
The successful candidate will provide technical assistance for NYCHA’s mobile initiatives, troubleshoot devices and related equipment, answer questions about equipment, services, and availability, and work with team members to complete work orders. Candidate must be able to prioritize competing requests, manage multiple tasks, and communicate clearly with technical and non-technical staff through help desk tickets, phone calls, email, and in-person support.
This is a fully in-person position requiring travel throughout New York City’s five boroughs. The primary office is in Long Island City, with travel to other central office locations and NYCHA developments as needed.
Key Functions
Additional Job Functions
Collect, decommission, and dispose/surplus of all retired mobile devices.
Perform hardware and software upgrades as needed.
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
This position supports the Office of the Chief Administrative Officer’s smartphone deployment pilot while applying core IT Service Management principles and responsibilities in service planning, work management, coordination, and quality assurance. Under direction, the employee coordinates end-to-end device setup, distribution, inventory management, and user support, helping ensure employees receive properly configured devices and the system access they need.
The employee will coordinate and track incidents, service requests, tasks, and problems related to mobile devices and services; monitor work through resolution, help identify recurring issues and opportunities to improve service delivery, and maintain accurate deployment and inventory records; and also coordinate account requests and deployment changes, communicate status and resolutions, and serve as a liaison between end users and technical support teams.
The successful candidate will provide technical assistance for NYCHA’s mobile initiatives, troubleshoot devices and related equipment, answer questions about equipment, services, and availability, and work with team members to complete work orders. Candidate must be able to prioritize competing requests, manage multiple tasks, and communicate clearly with technical and non-technical staff through help desk tickets, phone calls, email, and in-person support.
This is a fully in-person position requiring travel throughout New York City’s five boroughs. The primary office is in Long Island City, with travel to other central office locations and NYCHA developments as needed.
Key Functions
Additional Job Functions
Collect, decommission, and dispose/surplus of all retired mobile devices.
Perform hardware and software upgrades as needed.
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.