Management Trainer

The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

Nycha

employs approximately 12,000 workers who manage the backend and frontline operations of 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they are in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

L&D is currently seeking a Leadership Trainer to lead the planning, coordination, and execution of NYCHA’s leadership and professional development training courses for the NYCHA employee community.

Reporting to the Leadership and Professional Development Administrator, the Leadership Trainer, under general direction, with wide latitude for the exercise of independent initiative, judgement and decision-making, is responsible for planning, developing, coordinating, evaluating and administering training and professional development programs which promote effective community relations among NYCHA employees and between employees and the public. The Leadership Trainer works as part of a team and is responsible for creating and facilitating training that is responsive to problems in areas of housing and development and will also coordinate with multiple internal and external departments to develop workforce education programs to meet the needs of the NYCHA employee community.

Specific duties shall include but not be limited to the following:

• Deliver leadership training & professional development programs that align with organizational goals.
• Design and write training manuals and materials, including trainer’s guides in collaboration with an instructional design team.
• Facilitate engaging and interactive training sessions on topics such as leadership development, team building, conflict resolution, and self-care/community care.
• Assess training needs and create customized training solutions for NYCHA employees (e.g., creating and distributing surveys and/or conducting focus groups).
• Evaluate the effectiveness of training programs through feedback and performance metrics.
• Provide coaching and support to leaders at all levels within the organization.
• Collaborate with other departments to ensure training programs meet the needs of the organization.
• Stay current with industry trends and best practices in leadership development.
• Schedule training classes using a Learning Management System (Cornerstone).
• Lead or support special projects as necessary.

Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Community Relations Specialist to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below: https://bit.ly/55aProgram Additional Information:

1.

Interagency Transfers Into Nycha of Those Permanent in Title

ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.

2.

Nycha

employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

3.

Nycha

residents are encouraged to apply.

Nycha

provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Preferred Skills

Effective Communicator: Demonstrated ability to communicate clearly, both written and verbally; Proven ability to communicate complex information clearly to trainees of varying professional levels. Active and empathetic listener.

Coach: Has the ability or prior experience of applying a systematic process to improve other’s ability to set goals, take action, and maximize strengths.

Creative Problem Solver: Demonstrated ability to develop innovative and impactful solutions that address operational needs.

Strategic Thinker: Demonstrated ability to make timely and sound decisions/recommendations; and to successfully manage multiple assignments, meeting critical deadlines and timeframes Subject Matter Expert: Strong understanding of leadership theories and practices and prior experience teaching adult learners.

Instructional Designer: Designs and/or informs the design of training content that is engaging, accessible and compliant with industry standards.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

1.

Interagency Transfers Into Nycha of Those Permanent in Title

ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.

2.

Nycha

employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

3.

Nycha

residents are encouraged to apply.

Nycha

provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).