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SN

Manager Information Services (Medicaid Eligibility Claims Management Bureau Director) - 831

State of New York
Location
Albany, NY
Compensation
$133,245 - $168,152 / year

How to apply

View application instructions on StateJobsNY
State vacancy ID
228398
Application deadline
November 18, 2026

Date shown in New York time. Confirm application timing on the official posting.

Application instructions

Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/MIS/831 included in the subject line or by mail to Human Resources Management Group, EM/MIS/831, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.

Confirm the deadline and all requirements on the official posting before applying.

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

The Medicaid Eligibility Claims Management (MECM) Bureau Director will report directly to the Division of Operations and Systems (DOS) Deputy CIO and will have ultimate responsibility for the complex populations’ eligibility and enrollment functionalities within the MECM System and appeals functionalities within AMS. The incumbent will be responsible for acquisition of adequate resources, contract administration, supporting the scheduling and provision of resources, and will be the Department’s focal point regarding financial and administrative issues and concerns.

Specific duties include:

  • Manages, directs, and oversees planning, quality assurance, development, and monitoring activities for the Continuing Medicaid Eligibility Modernization program within the MECM Bureau.
  • Develops and implements plans regarding the integration of Non-MAGI / Complex populations with systems managed by DOS and collaborates with ITS and OTDA on sunset activities related to WMS (Upstate and Downstate).
  • Collaborates directly with the executive management and decision makers to identify, recommend, develop, implement, and support cost-effective services contracts for all aspects of the program.
  • Plans, coordinates, and directs all developmental and operational activities of the MECM System and AMS; Directs the quality assurance (QA) contractor and ensures compliance with approved QA plans and service-level agreements (SLAs).
  • Prepares contracting documents (e.g., requests for proposals [RFPs], individual scope of work [SOWs]) in conjunction with executive staff and other managers and serves as the interagency liaison for such contracting documents.
  • Directs, updates, and submits all federal documents for the program (e.g., cost allocation, alternative analysis, Monthly Status Reports, Advance Planning Documents [APDs], Operational Readiness Review [ORR], Certification Review [CR]).
  • Monitors procurement and expenditures, and manages the use of resources including staff, equipment, and facilities; signs off on all contractor deliverables and payments for services for the program; Receives and transmits all official correspondence between the contractors and the Department; oversees contractors’ performance ensuring compliance with contract requirements.
  • Attends internal and external meetings with DOH staff, government representatives and outside stakeholders, including the Office of the State Comptroller (OSC) and CMS.
  • Develops and oversees allocation strategies to maximize resource availability and use of cross-functional teams across State and multiple contractors, including operational, technical, functional, and testing staff assigned to the program; identifies staffing gaps and training needs and provision of training.
  • Accountable to executive leadership for the program’s progress, as well as potential issues and resolution of those issues.

Minimum Qualifications

Eleven years of professional information technology, cybersecurity, or information assurance experience, of which two years must have included managerial responsibility. Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Preferred Qualifications: Successful demonstrated experience in the following areas:

  • Leading and overseeing large healthcare information system transformation maintenance, operations, and initiative delivery.
  • Working in health and human services at a national, state or local level as well as experience working with Medicaid programs in New York State.
  • Managing over staff, including contractors, in a complex IT environment.
  • Obtaining federal financial participation for design, development and implementation efforts.
  • Managing vendors, including monitoring of service level agreements and adherence to contract terms.
  • Writing and communicating with an ability to express complex information and concepts to project sponsors, technical staff, consultants/contractors and agency stakeholders.

Additional Information

When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

This position may require travel throughout New York State including overnights to areas not served by public transportation.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

  • Holiday & Paid Time Off
  • Public Service Loan Forgiveness (PSLF)
  • Pension from New York State Employees’ Retirement System
  • Shift & Geographic pay differentials
  • Affordable Health Care options
  • Family dental and vision benefits at no additional cost
  • NYS Deferred Compensation plan
  • Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
  • And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.

Employment type
Full-time
Date posted
Nov 04, 2026
11 Corporate Woods, Albany, NY 12211

How to apply

View application instructions on StateJobsNY
State vacancy ID
228398
Application deadline
November 18, 2026

Date shown in New York time. Confirm application timing on the official posting.

Application instructions

Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/MIS/831 included in the subject line or by mail to Human Resources Management Group, EM/MIS/831, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.

Confirm the deadline and all requirements on the official posting before applying.

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Tailor your resume for this job

Job description

The Medicaid Eligibility Claims Management (MECM) Bureau Director will report directly to the Division of Operations and Systems (DOS) Deputy CIO and will have ultimate responsibility for the complex populations’ eligibility and enrollment functionalities within the MECM System and appeals functionalities within AMS. The incumbent will be responsible for acquisition of adequate resources, contract administration, supporting the scheduling and provision of resources, and will be the Department’s focal point regarding financial and administrative issues and concerns.

Specific duties include:

  • Manages, directs, and oversees planning, quality assurance, development, and monitoring activities for the Continuing Medicaid Eligibility Modernization program within the MECM Bureau.
  • Develops and implements plans regarding the integration of Non-MAGI / Complex populations with systems managed by DOS and collaborates with ITS and OTDA on sunset activities related to WMS (Upstate and Downstate).
  • Collaborates directly with the executive management and decision makers to identify, recommend, develop, implement, and support cost-effective services contracts for all aspects of the program.
  • Plans, coordinates, and directs all developmental and operational activities of the MECM System and AMS; Directs the quality assurance (QA) contractor and ensures compliance with approved QA plans and service-level agreements (SLAs).
  • Prepares contracting documents (e.g., requests for proposals [RFPs], individual scope of work [SOWs]) in conjunction with executive staff and other managers and serves as the interagency liaison for such contracting documents.
  • Directs, updates, and submits all federal documents for the program (e.g., cost allocation, alternative analysis, Monthly Status Reports, Advance Planning Documents [APDs], Operational Readiness Review [ORR], Certification Review [CR]).
  • Monitors procurement and expenditures, and manages the use of resources including staff, equipment, and facilities; signs off on all contractor deliverables and payments for services for the program; Receives and transmits all official correspondence between the contractors and the Department; oversees contractors’ performance ensuring compliance with contract requirements.
  • Attends internal and external meetings with DOH staff, government representatives and outside stakeholders, including the Office of the State Comptroller (OSC) and CMS.
  • Develops and oversees allocation strategies to maximize resource availability and use of cross-functional teams across State and multiple contractors, including operational, technical, functional, and testing staff assigned to the program; identifies staffing gaps and training needs and provision of training.
  • Accountable to executive leadership for the program’s progress, as well as potential issues and resolution of those issues.

Minimum Qualifications

Eleven years of professional information technology, cybersecurity, or information assurance experience, of which two years must have included managerial responsibility. Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Preferred Qualifications: Successful demonstrated experience in the following areas:

  • Leading and overseeing large healthcare information system transformation maintenance, operations, and initiative delivery.
  • Working in health and human services at a national, state or local level as well as experience working with Medicaid programs in New York State.
  • Managing over staff, including contractors, in a complex IT environment.
  • Obtaining federal financial participation for design, development and implementation efforts.
  • Managing vendors, including monitoring of service level agreements and adherence to contract terms.
  • Writing and communicating with an ability to express complex information and concepts to project sponsors, technical staff, consultants/contractors and agency stakeholders.

Additional Information

When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

This position may require travel throughout New York State including overnights to areas not served by public transportation.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

  • Holiday & Paid Time Off
  • Public Service Loan Forgiveness (PSLF)
  • Pension from New York State Employees’ Retirement System
  • Shift & Geographic pay differentials
  • Affordable Health Care options
  • Family dental and vision benefits at no additional cost
  • NYS Deferred Compensation plan
  • Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
  • And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.