The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety.
The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody.
Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities.
The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.
The Office of the Commissioner is seeking a highly organized, operationally focused, and responsive professional to serve as CARE Unit Operations Manager. The selected candidate will report directly to the Senior Advisor to the Commissioner and will support the oversight, coordination, and day-to-day management of CARE Unit operations. The CARE Unit performs a critical agency-wide function requiring consistent communication, timely follow-up, staff accountability, scheduling oversight, data tracking, and coordination with internal stakeholders. As the CARE Unit continues to expand its operational responsibilities and agency-wide engagement, this position will provide essential leadership support to strengthen unit operations, maintain appropriate coverage, reduce avoidable overtime, support staff accountability, and ensure continuity in operational oversight. The role requires sound judgment, discretion, attention to detail, and the ability to manage competing priorities in a fast-paced correctional environment.
The CARE Unit Operations Manager will assist the Senior Advisor in ensuring that unit operations are organized, responsive, and aligned with agency expectations. The selected candidate will help manage daily operational needs, track assignments and deliverables, maintain communication with staff and stakeholders, identify coverage or workflow concerns, and support timely escalation of matters requiring executive-level attention.
Responsibilities will include, but are not limited to:
- Assist the Senior Advisor to the Commissioner with the oversight, coordination, and day-to-day management of CARE Unit operations.
- Coordinate unit priorities, assignments, schedules, and follow-up items to ensure operational matters are addressed timely and accurately.
- Monitor staffing coverage, scheduling needs, and daily deployment concerns to support adequate unit responsiveness while helping to reduce unnecessary overtime.
- Maintain tracking systems, spreadsheets, logs, and other operational tools used to monitor unit activity, pending matters, staff assignments, deadlines, and recurring deliverables.
- Support staff accountability by following up on assignments, documenting outstanding items, identifying workflow gaps, and escalating concerns requiring supervisory or executive attention.
- Assist with the review and organization of operational information, reports, correspondence, referrals, and time-sensitive matters submitted to or handled by the CARE Unit.
- Strengthen communication between the CARE Unit, the Office of the Commissioner, facility leadership, and other internal stakeholders to ensure consistent coordination and follow-through.
- Prepare summaries, updates, briefing materials, and status reports regarding CARE Unit operations, staffing, scheduling, initiatives, and areas requiring attention.
- Identify opportunities to improve unit workflow, documentation practices, communication protocols, coverage models, and internal accountability measures.
- Support the implementation and monitoring of unit initiatives, including tracking progress, identifying barriers, and ensuring timely completion of action items.
- Respond to operational matters requiring immediate attention with professionalism, discretion, and appropriate urgency.
- Perform related duties and special projects as assigned by the Senior Advisor to the Commissioner or other executive leadership.
Minimum Qualifications
- A baccalaureate degree from an accredited college, and four years of satisfactory full- time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work; or
- Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred Skills
- Strong operational coordination, scheduling, and follow-up skills in a fast-paced public-sector or correctional environment.
- Ability to manage confidential and sensitive information with sound judgment and discretion.
- Experience supporting executive-level leadership, including preparing status updates, briefing materials, reports, and written communications.
- Strong written and verbal communication skills, including the ability to communicate clearly with staff at all levels of the agency.
- Demonstrated ability to track assignments, monitor deadlines, identify operational gaps, and follow through on time-sensitive matters.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams; ability to maintain accurate logs, trackers, and operational reports.
- Ability to work independently, prioritize competing responsibilities, and exercise good judgment when escalating operational issues.
- Knowledge of DOC operations, facility coordination, staffing coverage, overtime controls, or agency-wide operational support functions is strongly preferred.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.