This position provides comprehensive oversight management of a portfolio of NYCHA properties, including building and grounds maintenance, administrative functions, and day-to-day operations. Neighborhood Administrators oversee a neighborhood of NYCHA developments, managing individual Property/Housing Managers at each site.
Reporting directly to the Borough Vice President, this position requires excellent judgement and problem-solving skills in order to handle varying site conditions, manage a team of staff, and to engage with residents and other stakeholders.
Essential Duties and Responsibilities
- Oversee Property Managers including all aspects of property management. o Ensure all housing communities are maintained and managed in compliance with prescribed health and safety conditions. o Ensure exterior and grounds of properties are visually attractive and safe. o Inspect the overall appearance of properties in the portfolio thru frequent site visits and inspections. o Review and approve detailed operational goals for each property. o Ensure property level goals support overall NYCHA portfolio goals. o Maintain performance standards. Oversee time and attendance of direct reports and address performance concerns. o Train and coach property management staff and develop performance standards with subordinates to reach, or exceed, standards on a continuous basis. o Initiate any corrective steps to modify or correct performance problems. o Oversee the continued monitoring of unit interior inspections to ensure adherence to an annualized schedule that complies with established NYCHA policies and procedures. o Ensure that all property sites meet established PHAS (HUD standard may change) indicators (supervisory work order in progress - maybe combine) o Regularly visit all managed properties to ensure consistent on-site staff compliance with NYCHA policies, procedures, and industry regulations.
- Ensure proper property maintenance and operations functions at each development.
o Ensure the development and maintenance of consistent inspection schedules for the community facilities and grounds with each housing manager and maintenance supervisor. o Help identify improvement areas and aids in developing measurable plans of action for accomplish the work. Exercise prudence in budget planning in accordance with Asset Based Budgeting and administration. o Obtain timely reports from property management operations, constructions activities, and develop watch list for each site to ensure compliance with NYCHA operational goals. o Analyze data for quality and efficiency, conduct quarterly evaluations of the entire portfolio, prepare recommendations for internal watch-list, and prioritize actions. o Lead identification of specialized maintenance services or contractor-provided services to decrease maintenance wait time and increase unit turnaround. Maintain a vacancy preparation / control schedule that complies with NYCHA established unit turnaround time. o Use needs assessment and budget availability to maximize maintenance dollars.
- Maintain positive management/resident relations through the tenant association officers and members.
- Meet regularly with property managers, tenant association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner
- Train and mentor on-site staff to follow established Authority policies and procedures when dealing with units and residents.
- Ensure policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions.
- Oversee the development of site operating budgets in conjunction with each housing manager.
- Monitor the actual versus budgeted expenditures for all sites monthly to ensure prudent budgetary control.
- Coordinate the preparation of Capital budget requests to prioritize larger projects instead of multiple repairs.
- Provide an example of excellent customer service and resident respect.
- Perform other related duties as assigned.
Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Superintendent to be considered.
However, those permanent in the title of Administrative Housing Manager may also be considered.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.
Additional Information:
1.
Interagency Transfers Into Nycha of Those Permanent in Title
ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2.
Nycha
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3.
Nycha
residents are encouraged to apply.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).
Minimum Qualifications
- A four year high school diploma or its educational equivalent, plus eight years of supervisory experience in the operation, repair and maintenance of large tenanted buildings; four years of which must have been in responsible charge of properties having not less than seven maintenance and operations employees and at least 18 months of which must have been in an administrative capacity; or
- Education and/or experience which is equivalent to "1" above. However, all candidates must have at least four years of experience in responsible charge of properties having not less than seven maintenance and operations employees, at least 18 months of which must have in an administrative capacity.
Preferred Skills
- A baccalaureate degree from an accredited college major in management, business administration, social science, or closely related field plus ten (10) or more years of progressive experience in asset management or property management (preferably in public housing) significant experience as a manager/supervisor.
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes; Department of Housing and Urban Development (HUD) rules and regulations applicable to property management.
- Basic knowledge of building maintenance, fire prevention and liability reduction principles.
- Demonstrated knowledge of office practices, procedures, and equipment; budget development and management, principles of management and supervision.
- Knowledge of agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
- Working knowledge of generally accepted accounting and budgeting practices; excellent planning and organizational skills.
- Comprehensive knowledge of HUD asset management and the essential job functions of NYCHA Property Managers. Excellent written and oral communication skills; attention to detail; accurate and capable of creating and delivering persuasive business communications.
- Strong leadership and staff development skills; ability to perform data analysis and prepare high-quality executive level reports; proficient with computer applications, including the MS Office Suite.
- Effective problem solver with the ability to negotiate solutions, work well in a fast-paced environment; prioritize assignments; maintain professional and positive attitude.
- Demonstrated accuracy, thoroughness and commitment to quality work; excellent attendance and punctuality.
- Ability to recognize the nuances of business situations; makes sound business decisions expeditiously, with limited information; address controversial topics with tact and diplomacy; maintain consistent overall focus on outcomes.
Residency Requirement
NYCHA has no residency requirements.
Additional Information
1.
Interagency Transfers Into Nycha of Those Permanent in Title
ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
2.
Nycha
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3.
Nycha
residents are encouraged to apply.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).