Operations Associate

Important Note:

Candidates Must Be Permanent in the Clerical Associate Civil

SERVICE TITLE.

Please Include Your Employee Identification Number

(EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF's Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Sheriff Office’s Income Execution Unit coordinates the processing and data entry of court enforcement matters, review payments and mathematical computations, apply monetary executions to the appropriate cases, and ensure that required funds are properly collected and deposited in accordance with established policies and procedures. Additionally, the unit oversees outgoing payments, correspondence, records management, supplies, and daily administrative functions while providing support to staff and completing special projects as directed by the Head of Department.

The Income Execution Unit is seeking a detail-oriented, and self-starting individual, to serve as an Operations Associate. Reporting to the Director of Income Execution, under general supervision, with some latitude for independent initiative and judgment, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Process and enter new Income Executions cases received by the unit, ensuring all pertinent information needed is without errors.
• Prepare the appropriate documentation for mailing to Debtor and /or Employer as needed, according to Income Execution guidelines.
• Operate and follow-up with correspondence on cases when needed, and upon request including but not limited to, requests for executions from courts where appropriate.
• Adhere to policies and procedures in applying payments received on cases.
• Close cases and return executions to courts or Attorneys.
• Maintain an accurate filing system.
• Respond to phone calls and in person inquiries.
• Ensure cases are to date with accurate notes and actions taken.
• Assist supervisor with various clerical duties upon request.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Strong attention to detail and accuracy when reviewing payment records, receipts, and data entries.
• Ability to perform basic mathematical calculations and reconcile payments accurately.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Strong written, verbal, and interpersonal communication skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently, take initiative, and manage multiple tasks effectively.
• Demonstrated commitment to professional customer service and the ability to communicate effectively with staff, supervisors, participants, organizations and government agencies.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.