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Check the official posting for required documents and application instructions.
Confirm the deadline and all requirements on the official posting before applying.
Source: NYC Open Data · Bespree is not the employer.
NYCERS is seeking an experienced professional to serve as an Organizational Change Management (OCM) Business Readiness Specialist supporting the successful implementation and sustained adoption of the Legacy Replacement Program (LRP). Significant changes will be introduced to NYCERS business processes, technology, workflows, and how employees perform their daily responsibilities. This position will focus on ensuring the organization and its employees are prepared for the changes LRP will deliver, understand how those changes will impact their work, and have the necessary support to successfully transition to the future state. The OCM Business Specialist will serve as a critical connection between the LRP program and NYCERS business operations. The individual will proactively engage business leaders and employees to understand the impact of upcoming changes, anticipate challenges, identify readiness gaps, and help address concerns and operational issues that may arise throughout the transition. A key responsibility of this role is not only to communicate what is changing, but to understand the employee experience, anticipate challenges, and work with the business to identify practical solutions that support successful adoption.
Working in close partnership with the LRP Program Director and OCM Lead, the Business Specialist will ensure organizational readiness, business impacts, and employee adoption are considered throughout program planning, implementation, and decision-making. The position will also collaborate closely with the LRP Business Relationship Manager (BRM)/Product Owner (PO) to align business needs, solution decisions, and change management activities. This position also complements the OCM Project Manager, who is responsible for managing the OCM workplan, schedule, dependencies, and delivery activities. The Business Readiness Specialist will focus on the business-facing aspects of change, ensuring impacted divisions and employees are prepared, their concerns are understood and addressed, and business units are positioned to operate successfully in the LRP future state. Key Responsibilities
Role Accountability and Alignment: The OCM Business Specialist is responsible for driving business readiness and supporting successful employee adoption of LRP changes. The role will identify, coordinate, and drive follow-up on business readiness and adoption issues, working with appropriate business and program owners to support resolution. The position does not replace the responsibilities of the Program Director, BRM/PO, OCM Lead, or OCM Project Manager, nor does it assume ownership of technical solution design, defect resolution, or overall program delivery. Its primary focus is ensuring that the business is ready for what LRP will deliver, employees understand and can successfully navigate the changes, and concerns or barriers to adoption are proactively addressed.
New York City Residency is not required for this position
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Date shown in New York time. Confirm application timing on the official posting.
Check the official posting for required documents and application instructions.
Confirm the deadline and all requirements on the official posting before applying.
Source: NYC Open Data · Bespree is not the employer.
NYCERS is seeking an experienced professional to serve as an Organizational Change Management (OCM) Business Readiness Specialist supporting the successful implementation and sustained adoption of the Legacy Replacement Program (LRP). Significant changes will be introduced to NYCERS business processes, technology, workflows, and how employees perform their daily responsibilities. This position will focus on ensuring the organization and its employees are prepared for the changes LRP will deliver, understand how those changes will impact their work, and have the necessary support to successfully transition to the future state. The OCM Business Specialist will serve as a critical connection between the LRP program and NYCERS business operations. The individual will proactively engage business leaders and employees to understand the impact of upcoming changes, anticipate challenges, identify readiness gaps, and help address concerns and operational issues that may arise throughout the transition. A key responsibility of this role is not only to communicate what is changing, but to understand the employee experience, anticipate challenges, and work with the business to identify practical solutions that support successful adoption.
Working in close partnership with the LRP Program Director and OCM Lead, the Business Specialist will ensure organizational readiness, business impacts, and employee adoption are considered throughout program planning, implementation, and decision-making. The position will also collaborate closely with the LRP Business Relationship Manager (BRM)/Product Owner (PO) to align business needs, solution decisions, and change management activities. This position also complements the OCM Project Manager, who is responsible for managing the OCM workplan, schedule, dependencies, and delivery activities. The Business Readiness Specialist will focus on the business-facing aspects of change, ensuring impacted divisions and employees are prepared, their concerns are understood and addressed, and business units are positioned to operate successfully in the LRP future state. Key Responsibilities
Role Accountability and Alignment: The OCM Business Specialist is responsible for driving business readiness and supporting successful employee adoption of LRP changes. The role will identify, coordinate, and drive follow-up on business readiness and adoption issues, working with appropriate business and program owners to support resolution. The position does not replace the responsibilities of the Program Director, BRM/PO, OCM Lead, or OCM Project Manager, nor does it assume ownership of technical solution design, defect resolution, or overall program delivery. Its primary focus is ensuring that the business is ready for what LRP will deliver, employees understand and can successfully navigate the changes, and concerns or barriers to adoption are proactively addressed.
New York City Residency is not required for this position
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.