Job Description The Civilian Complaint Review Board (“CCRB”) is charged with investigating, mediating, and prosecuting complaints which members of the public file against New York City police officers alleging the use of force, abuse of authority, discourtesy, offensive language, untruthful statements made by officers, and racial profiling and biased policing. The Board consists of 15 members who are appointed by the Mayor, the City Council and Public Advocate or designated by the police commissioner. The Board is responsible for governing the agency. The Executive Director is responsible for the day-to-day operations of the agency. As the largest police oversight agency in the United States, the CCRB currently investigates approximately 4,500 complaints each year.
About The Role: The Outreach Coordinator reports directly to the Director of Public Engagement & Partnerships and plays a key role in strengthening community awareness of CCRB’s mission, services, and role within the community. This position focuses on fostering positive community dialogue surrounding civilian rights and responsibilities during police encounters while building and maintaining meaningful partnerships throughout New York City. The ideal candidate is approachable, personable, organized, and ready to jump in and support the team. This individual should have strong community engagement skills, experience coordinating events, and the ability to confidently connect with diverse communities and stakeholders.
About the Program: The Outreach & Intergovernmental Affairs Unit informs and educates the public about: The structure and authority of the CCRB, Civilians' rights and responsibilities during police encounters such as question-stop-and-frisk, De-escalation, How to file a complaint, The investigation and mediation process Responsibilities:
- Research and identify new partnership opportunities to strengthen community engagement and expand outreach efforts
- Build and maintain relationships with community organizations, civic associations, NYCHA representatives, elected officials, police precinct councils, and other stakeholders
- Represent CCRB at community events, outreach fairs, public meetings, and informational presentations citywide
- Coordinate and support borough-based offsite board meetings and themed community events within NYCHA developments
- Assist with event logistics, including scheduling, securing locations, preparing materials, and ensuring smooth event execution
- Engage community members in meaningful conversations regarding CCRB’s mission, services, and public education initiatives
- Maintain and update an organized database of community partners and outreach contacts
- Schedule and coordinate informational presentations with community partners and organizations
- Prepare and distribute outreach materials, brochures, and board meeting documents
- Support administrative functions related to outreach activities, including inventory management, scanning, data entry, and tracking outreach efforts in internal databases
- Assist with special projects, new initiatives, and public engagement campaigns
- Perform additional duties as assigned to support departmental goals and agency initiatives
Minimum Qualifications
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
- Experience in community outreach, community organizing, public engagement, or event coordination
- Strong interpersonal and relationship-building skills
- Excellent verbal and written communication skills
- Comfortable speaking with the public and presenting information to diverse audiences
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Ability to navigate challenging conversations professionally while building trust within communities
- Flexible, dependable, and team-oriented mindset
- Proficiency in Microsoft Office and database management preferred
- Ability to travel throughout New York City for events and meetings
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.