Program Operations Specialist 1

Under the supervision of the Unit Supervisor, the function of the position provides essential services for the Regional Field Office and coincides with the expectations of the core mission of OPWDD to provide necessary services to individuals with disabilities. As a Unit Liaison, the incumbent will perform administrative duties related to the operation of the Waiver Unit, specific to Local School Transition Coordinator, but interacts with Self Direction, Housing, Fiscal, Property or Quality Management and Technical Assistant Units, including assisting with planning, development, implementation, operation, and authorization, keeping apprised of new initiatives as well as keeping current with changes in existing programs.

Duties

and RESPONSIBILITIES

• Have proficient computer skills including data entry, use of databases, spreadsheets, and Microsoft products such as word, TEAMS and SharePoint.
• Assist the Department Lead with receiving, reviewing, and processing service requests, this may include self-direction budgets, requests for waiver services via authorizations and/or amendments, in addition to housing subsidies.
• Maintain knowledge and understanding of OPWDD policies and procedures. Review ADM’s, Protocols, Policies and Procedures as released and conduct training and ensure implementation. Emphasis in Self Direction, HCBS Waiver Services and Family Support Services is necessary.
• Represents the Regional Field Office in local & statewide meetings regarding OPWDD Services and changes in the service delivery systems.
• Assist and Participate in any Regional Office Quality Review and Quality Assurance as related to OPWDD service authorization
• Participate in local and statewide meetings and other trainings and workgroups as indicated. Public Speaking is required and training with providers such as fiscal intermediaries, support brokers, residential and other service provider, in addition to community partners.
• Foster effective collaboration and communication with individuals, families, Care Coordination Organizations, agencies, Local Government Units and other community stakeholders.
• Participate in the regular maintenance of the Regional Field Office’s Policy and Procedural Manual.
• Provide technical assistance to Care Coordination Organizations and OPWDD provider agencies as needed.
• Process OPWDD Service Terminations as necessary
• Assist with OPWDD Enrollments, Track Service requests and authorizations, Maintain Development Plan, process fiscal, prior property approvals, Monitor TABS Reports as necessary, and/or Process DDP1s via CHOICES as related to Department Services
• Participate in Statewide Community of Practice (COP) Calls
• Travel/Site visit to programs and agencies may be required
• As a Unit Liaison, the incumbent will perform administrative duties related to the operation of the Waiver Unit, specific to Local School Transition Coordinator, but interacts with Self Direction, Housing, Fiscal, Property or Quality Management and Technical Assistant Units, including assisting with planning, development, implementation, operation, and authorization, keeping apprised of new initiatives as well as keeping current with changes in existing programs.
• Additional tasks/duties/projects as assigned

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Minimum Qualifications

Open Competitive :

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Competitive:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.