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SN

Program Operations Specialist 1

State of New York
Location
Manhattan, NY
Compensation
$70,951 - $89,138 / year
Employment type
Full-time
Date posted
SN
Program Operations Specialist 1
State of New York
Location
Manhattan, NY
Compensation
$70,951 - $89,138 / year
Employment type
Full-time
Date posted
Aug 28, 2026
Manhattan, NY

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Build a resume for this job

Job description

Certified Residential Opportunity

As the housing liaison (previously known as capacity manger) on the region 4 housing management team, the incumbent will manage a caseload of individuals seeking placement in a certified residential opportunity including Intermediate Care Facilities (ICF) and Individual Residential Alternatives (IRA).

The housing team is regional and manages referrals for all 5 boroughs.

Primary Duties and Responsibilities Include But Are Not

Limited to:

  • Review individual’s referral clinical information so that there is an understanding of their needs.

As necessary, the capacity manager will follow up with the referring party to request updated clinical information that better represents the individual’s current needs.

  • Monitor residential vacancies and make referrals to voluntary and state-operated residential programs with vacancies that match the needs of the individual
  • Interface with care managers, hospitals, and nursing homes who have referred individuals for placement
  • Using the CMA system, track Certified Residential Opportunities referrals and follow-up with agencies on a timely basis to ensure screenings are occurring and screening outcomes reported
  • Interface the Care Manager, OPWDD crisis team, and CSIDD (NY START) to discuss the individual’s needs as they wait for placement, ensuring that the individual is receiving the services to best support them given their current circumstances.
  • Review individual’s DDP2 scores and interface with the High Needs Funding coordinator, then advise potential providers what acuity level the individual may qualify for.

As necessary, re-administer the instrument when the individual’s scores don’t reflect their current functioning/circumstances.

  • Additional responsibilities to be determined based on DDRO needs.

LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

#LI-SB1

Minimum Qualifications

Open Competitive :

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Competitive:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

  • Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
  • Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
  • Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.

Aug 28, 2026
Manhattan, NY

How to apply

Source: New York State Jobs · Bespree is not the employer.

Need a resume for this application?

Build a resume for this job

Job description

Certified Residential Opportunity

As the housing liaison (previously known as capacity manger) on the region 4 housing management team, the incumbent will manage a caseload of individuals seeking placement in a certified residential opportunity including Intermediate Care Facilities (ICF) and Individual Residential Alternatives (IRA).

The housing team is regional and manages referrals for all 5 boroughs.

Primary Duties and Responsibilities Include But Are Not

Limited to:

  • Review individual’s referral clinical information so that there is an understanding of their needs.

As necessary, the capacity manager will follow up with the referring party to request updated clinical information that better represents the individual’s current needs.

  • Monitor residential vacancies and make referrals to voluntary and state-operated residential programs with vacancies that match the needs of the individual
  • Interface with care managers, hospitals, and nursing homes who have referred individuals for placement
  • Using the CMA system, track Certified Residential Opportunities referrals and follow-up with agencies on a timely basis to ensure screenings are occurring and screening outcomes reported
  • Interface the Care Manager, OPWDD crisis team, and CSIDD (NY START) to discuss the individual’s needs as they wait for placement, ensuring that the individual is receiving the services to best support them given their current circumstances.
  • Review individual’s DDP2 scores and interface with the High Needs Funding coordinator, then advise potential providers what acuity level the individual may qualify for.

As necessary, re-administer the instrument when the individual’s scores don’t reflect their current functioning/circumstances.

  • Additional responsibilities to be determined based on DDRO needs.

LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

#LI-SB1

Minimum Qualifications

Open Competitive :

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Competitive:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

  • Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
  • Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
  • Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.
New York State is an equal opportunity employer. It is the policy of the State of New York to provide for and promote equal opportunity employment, compensation and other terms and conditions of employment without discrimination.

About employer

New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.