Program Operations Specialist 1

This position will serve as a Program Operations Specialist 1 (POS1) for the Division of the Service Access, Program Implementation and Stakeholder Support-Regional Field Office 1 for the Self-Direction Unit. The Region 1 Self-Direction team supports over 9,000 individuals who Self-Direct their services and supports across 17 counties and two districts (Western New York and Finger Lakes). The POS1 will interface with other SPS Region 1 Units including Front Door, Waiver, Eligibility and Housing.

Specific duties include but are not limited to:

• Function as the RFO Point of Contact for active Self-Direction participants, with primary responsibility for an assigned caseload.
• For new Self-Direction authorizations, assist Care Managers with linkage to available Brokers and Fiscal Intermediaries.
• Complete fiscal and programmatic quality reviews of Self-Direction Budgets according to statewide policy and procedures, including issuing approvals and/or denials when warranted.
• Maintain case notes reflecting changes made from previously approved budget submissions.
• Actively monitor CSS Approval SharePoint site for budgets submitted to Rate Setting for fiscal approval. Complete necessary follow-up if required or begin to process budget approval.
• Assist the unit with facilitating live Self-Direction 101 sessions on a monthly basis.
• Assist the unit with scheduling and facilitating initial and on-going Broker training as needed.
• Track data associated with budgets received, approved and rejected/denied for all budget categories including Start-Up Budgets, (SUB), Initial Budgets, Cost Neutral Budget Amendments (CNBA), Full Budget Amendments (FBA), as well as terminations.
• Communicate and provide technical assistance with key stakeholders daily including Individuals who Self-Direct, and/or their family, voluntary providers, Fiscal Intermediaries, Brokers and Care Managers. In addition, on-going communication with co-workers, unit supervisors, as well as RFO Leadership.
• Schedule meetings if warranted with Fiscal Intermediaries and/or Brokers to discuss specific Self-Direction cases. In addition, the incumbent will attend various Regional Field Office meetings and Unit meetings.
• Occasionally travel may be required
• Other duties as assigned to support Regional Field Office operations

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Minimum Qualifications

Open Competitive:

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Competitive:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.