Program Operations Specialist 1/Trainee

This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations

Specialist 1 (POS 1) will work with the BAOC, the Quality Assurance (QA)/ Quality Management (QM) team and the Statewide Assessment Operations workforce.

The position will include quality review of Assessors administering the assessment tools, investigation, quality review and presentation of concerns/complaints about

completed assessments, engaging with stakeholders to provide education and support, assistance with IT development and evolution of existing systems, oversight

of contract vendors activities, and providing general support to bureau leadership and the OPWDD as a subject matter expert. The POS 1 position will report to the

Licensed Master Social Work Supervisor (LMSW) for the Assessment Quality Assurance (QA)/Quality Management (QM) team. The incumbent of this position will

need to successfully complete all identified assessment trainings and carry an assessor case load meeting productivity standards for up to 1 year.

Responsibilities include but are not limited to:

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.
• Compiling and analyzing assessment and QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and Field Observations within established time frames.
• Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical

summaries.

• Provide oversight and complete tracking for all correspondence and concerns cases.
• Participate in QA/QM “Community of Practice”, share information and give feedback and guidance.
• Support activities of QM/QA and state and vendor operations teams.
• Support training for new assessors and act as a peer support to other QM/QA team members including continued development of the training curriculum.
• Report issues to the LMSW or Social Work Supervisor, as appropriate.
• Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed
• Coordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquires.
• Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise.
• Maintain and complete QM/QA related program activities, timelines and deliverables as identified by Central Office.
• Complete all required documentation accurately utilizing the technology provided.
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.
• Fulfill training and certification requirements prior to the utilization of the assessment and/or review tools, on an ongoing basis.
• Provide support and coverage for other POS 1 team members as needed.

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Minimum Qualifications

At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities

AND

Is either a registered nurse or a human services professional possessing at least a bachelor's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling or psychology.

Open Competitive:

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Competitive:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.