Source: New York State Jobs · Bespree is not the employer.
Oversee M&O governance and decision-making for operations and related risks and issues, including escalations and timely engagement with the executives.
Oversee, streamline, and guide continuous improvements of M&O processes.
Lead and execute governance of Service Request – intake, prioritization, and tracking fulfillment.
Lead and execute governance for when incidents are transitioned into Change Requests (CRs) and how they are tracked through closure.
Ensure that the Systems Integrator, DOH, and Trading Partners follow the agreed Incident Management tool/process.
Partner with other Medicaid systems and State agency to coordinate system changes.
Oversee system development lifecycle (SDLC) for each monthly M&O releases and patch releases; Partner with the DOH UAT teams to ensure sufficient capacity and plan to complete UAT for the M&O releases; Secure DOH executive approvals and go/no-go decisions for production deployments per Release Management governance.
Oversee Service Level Agreement (SLA) performance, including review of monthly SLA results, confirm expectations, and direct continuous improvements.
Review recurring operational reporting, including the Daily Operations Report, Monthly M&O Report, Monthly SLA Report, and Warranty Report.
Oversee the communications readiness for outages/disruptions (stakeholder awareness, distribution lists, emergency contacts, and agreed cadence).
Participate in continuity and resilience governance, including awareness / review of the Business Continuity and Disaster Recovery Plan (BCDRP) expectations and outcomes.
Provide cost / capacity inputs and support decisions, as needed, via the collaborative cost management process.
Coordinate with the DOH technical and security teams and the System Integrator to ensure ongoing activities such as patches, security testing, vulnerability fixes, upgrades, security reviews, etc. are managed and executed.
Analyze staffing needs, schedule all M&O resources, and identify learning / training needs, including State employees, consultants, and Systems Integrator staff.
Bachelor’s degree and six years of experience in information technology maintenance and operations management, enterprise systems operations, healthcare systems support, or systems service delivery governance, including responsibility for service level agreement oversight, incident and change management, release management, operational reporting, continuity and disaster recovery coordination, systems security coordination, and systems integrator/vendor oversight within a large-scale technology environment; three of these years must have been at the supervisory level; or one year of experience at the managerial level.
Substitutions: Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.
Preferred Qualifications: Two years of experience in NYS government
When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.
Source: New York State Jobs · Bespree is not the employer.
Oversee M&O governance and decision-making for operations and related risks and issues, including escalations and timely engagement with the executives.
Oversee, streamline, and guide continuous improvements of M&O processes.
Lead and execute governance of Service Request – intake, prioritization, and tracking fulfillment.
Lead and execute governance for when incidents are transitioned into Change Requests (CRs) and how they are tracked through closure.
Ensure that the Systems Integrator, DOH, and Trading Partners follow the agreed Incident Management tool/process.
Partner with other Medicaid systems and State agency to coordinate system changes.
Oversee system development lifecycle (SDLC) for each monthly M&O releases and patch releases; Partner with the DOH UAT teams to ensure sufficient capacity and plan to complete UAT for the M&O releases; Secure DOH executive approvals and go/no-go decisions for production deployments per Release Management governance.
Oversee Service Level Agreement (SLA) performance, including review of monthly SLA results, confirm expectations, and direct continuous improvements.
Review recurring operational reporting, including the Daily Operations Report, Monthly M&O Report, Monthly SLA Report, and Warranty Report.
Oversee the communications readiness for outages/disruptions (stakeholder awareness, distribution lists, emergency contacts, and agreed cadence).
Participate in continuity and resilience governance, including awareness / review of the Business Continuity and Disaster Recovery Plan (BCDRP) expectations and outcomes.
Provide cost / capacity inputs and support decisions, as needed, via the collaborative cost management process.
Coordinate with the DOH technical and security teams and the System Integrator to ensure ongoing activities such as patches, security testing, vulnerability fixes, upgrades, security reviews, etc. are managed and executed.
Analyze staffing needs, schedule all M&O resources, and identify learning / training needs, including State employees, consultants, and Systems Integrator staff.
Bachelor’s degree and six years of experience in information technology maintenance and operations management, enterprise systems operations, healthcare systems support, or systems service delivery governance, including responsibility for service level agreement oversight, incident and change management, release management, operational reporting, continuity and disaster recovery coordination, systems security coordination, and systems integrator/vendor oversight within a large-scale technology environment; three of these years must have been at the supervisory level; or one year of experience at the managerial level.
Substitutions: Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.
Preferred Qualifications: Two years of experience in NYS government
When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.