Source: New York State Jobs · Bespree is not the employer.
Within the Division of Operations and Systems in the Bureau of Medicaid Eligibility and Client Management the M&O Lead will report to the M&O Lead and will have responsibility to oversee implementation of M&O activities for MECM System and AMS. The incumbent will support M&O Lead in assessing whether the Systems Integrator maintains agreed-to SLAs and will work closely with OHIP to assist prioritization of system changes required by State and federal trading partners.
The incumbent will oversee work products of more than 40 Systems Integrator’s staff.
Specific duties include:
Support and monitor execution M&O governance and decision-making for operations and related risks and issues, including escalations and timely engagement with the M&O Lead.
Identify opportunities for and guide continuous improvements of M&O processes.
Monitor execution of Service Request by the Systems Integrator – intake, prioritization, and fulfillment.
Monitor and coordinate with OHIP transitioning of Service Requests (CRs) into Change Requests (CRs) and monitor execution through closure.
Coordinate with other Medicaid systems and State agency to coordinate system changes.
Track system development lifecycle (SDLC) for each monthly M&O releases and patch releases; Partner with the DOH UAT teams to ensure sufficient capacity and plan to complete UAT for the M&O releases; Coordinate DOH executive approvals and go/no-go decisions for production deployments per Release Management governance.
Review Service Level Agreement (SLA) performance, including deep-dive into monthly SLA results, provide feedback, and monitor that the System Integrator addresses.
Provide feedback on recurring operational reporting, including the Daily Operations Report, Monthly M&O Report, Monthly SLA Report, and Warranty Report.
Bachelor’s degree and five years of experience in information technology operations support, maintenance and operations coordination, enterprise application support services, or healthcare systems administration, including experience with service level agreement monitoring, incident and change request tracking, release management coordination, operational reporting, systems development lifecycle activities, continuity planning support, and vendor or systems integrator oversight within a large-scale technology environment; two of these years must have been at the supervisory level.
Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.
Preferred Qualifications: Bachelor’s degree and experience in the maintenance and operation of large-scale Information Technology systems in an ITIL Service Management environment.
When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.
Source: New York State Jobs · Bespree is not the employer.
Within the Division of Operations and Systems in the Bureau of Medicaid Eligibility and Client Management the M&O Lead will report to the M&O Lead and will have responsibility to oversee implementation of M&O activities for MECM System and AMS. The incumbent will support M&O Lead in assessing whether the Systems Integrator maintains agreed-to SLAs and will work closely with OHIP to assist prioritization of system changes required by State and federal trading partners.
The incumbent will oversee work products of more than 40 Systems Integrator’s staff.
Specific duties include:
Support and monitor execution M&O governance and decision-making for operations and related risks and issues, including escalations and timely engagement with the M&O Lead.
Identify opportunities for and guide continuous improvements of M&O processes.
Monitor execution of Service Request by the Systems Integrator – intake, prioritization, and fulfillment.
Monitor and coordinate with OHIP transitioning of Service Requests (CRs) into Change Requests (CRs) and monitor execution through closure.
Coordinate with other Medicaid systems and State agency to coordinate system changes.
Track system development lifecycle (SDLC) for each monthly M&O releases and patch releases; Partner with the DOH UAT teams to ensure sufficient capacity and plan to complete UAT for the M&O releases; Coordinate DOH executive approvals and go/no-go decisions for production deployments per Release Management governance.
Review Service Level Agreement (SLA) performance, including deep-dive into monthly SLA results, provide feedback, and monitor that the System Integrator addresses.
Provide feedback on recurring operational reporting, including the Daily Operations Report, Monthly M&O Report, Monthly SLA Report, and Warranty Report.
Bachelor’s degree and five years of experience in information technology operations support, maintenance and operations coordination, enterprise application support services, or healthcare systems administration, including experience with service level agreement monitoring, incident and change request tracking, release management coordination, operational reporting, systems development lifecycle activities, continuity planning support, and vendor or systems integrator oversight within a large-scale technology environment; two of these years must have been at the supervisory level.
Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.
Preferred Qualifications: Bachelor’s degree and experience in the maintenance and operation of large-scale Information Technology systems in an ITIL Service Management environment.
When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.