Provider Engagement Manager, Office of Substance Use Care

The Bureau of Alcohol and Drug Use (BADU) works to close gaps and reduce overall morbidity and mortality related to alcohol and substance use among New Yorkers. BADU develops, implements, and evaluates interventions and prevention strategies through contracting of prevention, treatment, recovery and support services; policy analysis and development; epidemiology and surveillance; dissemination of treatment and management guidelines; harm reduction initiatives; public and provider outreach and education; and community involvement and interagency collaboration. The Bureau amplifies the voices of those most impacted and focuses on inequitable structural, social, service, and communication factors that drive disparities.

Position Summary: Within BADU, the Office of Substance Use Care supports and promotes a continuum of prevention and care, grounded in harm reduction and other evidence-based, best practices, to address drug and alcohol use for all New Yorkers while striving to strengthen availability and access to a true continuum of care, encompassing prevention, harm reduction, treatment, recovery and whole-person health for people who use drugs and alcohol. We do this in our wide breadth of work with service providers in the field by providing technical assistance, fostering connections and sharing resources between and among providers, embedding equity in our work, exploring innovative program models, promoting workforce development and sustainability, and advocating for policy change.

Job Duties and Responsibilities: Reporting to the Senior Director of Substance Use Care, the Provider Engagement Manager will, under general direction, with very wide latitude for the exercise of independent judgement and initiative, identify and leverage opportunities for coordination between and among the providers for the approximately 144 contracts associated with the Office of Sub Use Care and other BADU Offices. The Provider Engagement Manager will be responsible for providing strategic and collaborative guidance and support in consultation with Senior Director of Substance Use Care to an experienced team of directors and their staff engaged in evidence-based and data-informed provider initiatives throughout the substance use care continuum.

• Provide leadership and guidance within BADU to maximize referral pathways and meaningful programmatic connections between and among contracted providers in their service provision to people who use drugs and alcohol.
• Oversee the process and maintenance of all BADU contracted providers being included within the NYC Health Department’s Partners Connect data management and application system by interfacing with the divisional partners.
• Identify, promote, and strengthen new and existing referral pathways between these providers by conducting gap analysis and problem-solving for any emerging barriers and leveraging our knowledge of external partnerships between such providers.
• Conduct assessments and data collection on the impact of these efforts and report out on these results.
• Maintain engagement, monitor, and analyze the progress of contracted providers’ development of low threshold service provision and wide availability of service access by assessing providers’ participation in training and technical assistance provided by BADU’s contracted research partner/evaluator, learning communities, Quality Improvement projects, and their adopting best and innovative practices reflected in their policies and service provision.
• Collaborate with BADU staff to promote outreach and conduct visits in the community to providers and other social service providers (e.g. Department of Homeless Services (DHS) providers, supportive housing providers) that serve people who use drugs and alcohol in order to increase utilization and connections to providers across the substance use continuum of care.
• Oversee the coordination of reporting associated data from the Office on providers’ progress in providing greater access to substance use care by working with BADU staff to share relevant data, best practices, and other information with community providers and other city agencies to foster collaboration and improve access across the continuum of care for New Yorkers with complex needs, and collaborate on writing up results in reports or developing manuscripts, as needed.
• Consult with and support Office staff in the development of provider-facing materials, presentations, learning communities and/or other provider convenings
• Provide shared supervision to the Provider Engagement Evaluation Analyst in their assistance executing the above with focus on collecting and analyzing data, and reporting out on impact
• Other duties or tasks may be assigned on an as-needed basis Preferred Skills:
• Extensive knowledge and experience engaging community-based, service providers
• Extensive knowledge of and experience with New York City’s substance use service systems
• Proven track record of building supportive, cohesive, and productive relationships between different units/teams
• Ability to work effectively with a diverse team and remain highly organized
• Ability to work with others equitably and inclusively
• Highly developed project management, analytical, and problem-solving skills
• Strong managerial skills
• Ability both to understand and explain quantitative and qualitative data
• Robust knowledge of public policies, regulations, and guidance pertaining to substance use service provision
• Ability to evaluate methods, procedures, and data obtained from scientific investigation.
• Ability to study and evaluate literature in the scientific field of specialization. Skilled in writing papers on research results or findings for publication.
• Proficiency in Microsoft Office (including PowerPoint) Why you should work for us:
• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have:

• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.