Quality Assurance Analyst

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the City towards a smaller jail system without compromising public safety.

The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody.

Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities.

The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The New York City Department of Correction seeks to recruit a detail-oriented individual to serve as a Quality Assurance Analyst within the Human Resources Personnel Division. Under the direction of the Employee Services Director, the Quality Assurance Analyst will play a key role in conducting detailed research of FMLA applications in accordance with Department of Labor federal regulations and standards. In this role, the Quality Assurance Analyst will support the timely and accurate resolution of outstanding FMLA applications with additional verifications while in the certification and recertification process, system updates, and respond to inquiries from internal stakeholders in accordance with applicable laws, rules, policies, and departmental standards. Responsibilities include, but are not limited to, the following:

• Review and examine submitted FMLA documentation such as the medical certifications, forms WH-380-E, WH-380-F and WH-384.
• Liaise with all stakeholders to ensure compliance with DOC and DOL time and leave policies.
• Conduct time balance audits to ensure FMLA qualification accuracy and compliance with established policies and procedures.
• Conduct detailed eligibility examinations when applicable.
• Process and update NYCAPS transactions, including the submission of system tickets as required to resolve discrepancies or processing issues.
• Generate and analyze system reports in CHRMS, NYCAPS, and other applicable systems to support auditing and reconciliation activities.
• Serve as a point of contact for applicable stakeholders by researching and resolving FMLA related inquiries in a professional and customer-focused manner.
• Ensure all activities are performed in full compliance with applicable laws, rules, policies, confidentiality standards, and internal protocols.
• Perform related duties as assigned or as necessary to support unit and agency operations.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Strong attention to detail.
• Ability to manage multiple tasks and meet established deadlines.
• Proficiency in Microsoft Office applications.
• Familiarity with New York City databases preferred but not required.
• Ability to learn new systems and procedures.
• Demonstrated ability to work effectively as part of a team.
• Strong interpersonal and communication skills.
• Ability to work independently while maintaining professionalism and confidentiality.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York offers a comprehensive benefits package including health insurance for the employee and his/her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.