Quality Management Specialist, Bureau of Hepatitis, HIV, and STI

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus. The Bureau of Hepatitis, HIV, and Sexually Transmitted Infections’ (BHHS) mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and sexually transmitted infections. BHHS accomplishes its mission through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. BHHS's HIV Care and Treatment Program (CTP) is the Recipient of the Ryan White HIV/AIDS Program (RWHAP) Part A grant, the Housing Opportunities for Persons with AIDS (HOPWA) grant, and the RWHAP Ending the HIV Epidemic (EHE) cooperative agreement. CTP consists of six units: 1) Quality Management & Program Implementation, 2) Program Planning & Compliance, 3) EHE Initiative Services, 4) Housing Services, 5) Special Projects & Initiatives, and 6) Research and Evaluation.

Reporting to the Manager of Behavioral Health Services, the Quality Management Specialist (Civil Service Title: City Research Scientist I) in the Quality Management & Program Implementation Unit will provide ongoing programmatic and quality management support to community-based organizations, hospitals, and other health facilities that are funded to provide behavioral health services, including psychosocial support and counseling, to people with HIV in New York City. The QMS will work with funded programs to build capacity to manage the quality of services and provide technical assistance to facilitate implementation, gather feedback, ensure fidelity to program models, and confront racism as a driver of health disparities.

Duties Will Include But Not Be Limited to:

• Drawing on research and other sources, work with the Manager to propose and apply a range of approaches to developing evidence-based strategies for organizations to provide medical case management and support services to people with HIV.
• Provide guidance and support to existing and new programs on the start-up and implementation of program service models for specific target populations to ensure fidelity to protocol and procedures.
• Provide coaching in quality management and quality improvement to funded organizations for assigned service categories, both remotely and via site visits.
• Advise on the development of quality indicators and quality improvement activities for assigned service categories.
• In conjunction with the Manager, propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement.
• Collaborate with the Research and Evaluation Unit in CTP to evaluate the process of implementing services to provide real-time, actionable feedback on programs to describe and disseminate key findings.
• Partner with the Subrecipient Agreement holder (Public Health Solutions) to execute subcontracts and renewals and ensure program integrity and quality through joint monitoring processes.
• Review data reported by subcontractors to ensure program integrity and to inform quality management coaching and quality improvement projects.
• Assist with planning and implementing meetings, conferences, and other quality management activities provided by the QMPI unit.
• Form and maintain relationships with funded organizations, specifically for assigned service categories, and other key stakeholders.

Preferred Skills:

• Knowledge of HIV prevention and treatment, medical case management, populations most affected by HIV (including people aging with HIV), structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Keen attention to detail and ability to handle multiple and diverse assignments and priorities efficiently and effectively, both independently and as part of a team.
• Excellent written, oral communication, organizational, project management and interpersonal skills.
• Ability to work effectively with a diverse team, service providers within the NYC Health Department and at external agencies, and clients/consumers who participate in community planning and research review processes.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Master of Public Health strongly preferred.

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have:

• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.