Source: NYC Open Data · Bespree is not the employer.
The New York City Housing Authority (NYCHA) is undertaking a comprehensive modernization of its Customer Relationship Management (CRM) operating model to transform how the Authority manages interactions with residents, delivers services, and supports resident-facing business processes. This effort includes the modernization of resident case management capabilities, redesign of business processes, replacement or integration of legacy systems, and implementation of technology solutions that provide a more coordinated and effective experience for residents and staff.
CRM modernization is fundamentally a business transformation initiative, requiring NYCHA to align resident and business needs, operating processes, data, and technology around a common vision for service delivery. This program will establish a clear path for modernizing critical resident-facing processes while addressing the complexity and dependencies associated with NYCHA’s existing systems.
The Senior Director of CRM Modernization will serve as the single accountable program leader for the planning, execution, and delivery of NYCHA’s Customer Relationship Management modernization program. The role will provide dedicated leadership across the business and technology workstreams that comprise the transformation and ensure they are managed as a single, integrated program focused on measurable resident and business outcomes.
This role will establish and lead the enterprise program management and governance structure, translate business priorities and resident needs into an integrated modernization roadmap, and coordinate the business, technology, data, process, and organizational changes required to deliver measurable improvements. The Senior Director will work across executive leadership, resident-facing business departments, IT, Operations, Finance, Procurement, and external partners to coordinate delivery, manage interdependencies, and resolve enterprise-level risks and trade-offs.
Reporting to the Deputy Chief Administrative Officer, the responsibilities of the Senior Director of CRM Modernization include, but are not limited to:
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
The New York City Housing Authority (NYCHA) is undertaking a comprehensive modernization of its Customer Relationship Management (CRM) operating model to transform how the Authority manages interactions with residents, delivers services, and supports resident-facing business processes. This effort includes the modernization of resident case management capabilities, redesign of business processes, replacement or integration of legacy systems, and implementation of technology solutions that provide a more coordinated and effective experience for residents and staff.
CRM modernization is fundamentally a business transformation initiative, requiring NYCHA to align resident and business needs, operating processes, data, and technology around a common vision for service delivery. This program will establish a clear path for modernizing critical resident-facing processes while addressing the complexity and dependencies associated with NYCHA’s existing systems.
The Senior Director of CRM Modernization will serve as the single accountable program leader for the planning, execution, and delivery of NYCHA’s Customer Relationship Management modernization program. The role will provide dedicated leadership across the business and technology workstreams that comprise the transformation and ensure they are managed as a single, integrated program focused on measurable resident and business outcomes.
This role will establish and lead the enterprise program management and governance structure, translate business priorities and resident needs into an integrated modernization roadmap, and coordinate the business, technology, data, process, and organizational changes required to deliver measurable improvements. The Senior Director will work across executive leadership, resident-facing business departments, IT, Operations, Finance, Procurement, and external partners to coordinate delivery, manage interdependencies, and resolve enterprise-level risks and trade-offs.
Reporting to the Deputy Chief Administrative Officer, the responsibilities of the Senior Director of CRM Modernization include, but are not limited to:
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.